Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Hill

Gilbert,AZ

Summary

Detail-oriented Fleet Service Agent with a strong focus on safety compliance and team collaboration, ensuring efficient operations in aircraft servicing. Proven track record in streamlining workflows and maintaining high standards of customer service.

Overview

12
12
years of post-secondary education
36
36
years of professional experience

Work History

Fleet Service Agent

American Airlines
Phoenix, AZ
08.2006 - 05.2018

Serviced aircraft with maintenance and repair tasks.

Guided jets into gates, unloaded and loaded bags, cargo, and mail, serviced aircraft with water and air, conducted visual inspections, and ensured timely aircraft departures. Handled Hazmat and oversized cargo, and inspected aircraft interiors.

  • Conducted routine inspections of aircraft ground support equipment.
  • Communicated with flight crews regarding ground service needs.
  • Recorded service activities performed on aircraft to ensure compliance and maintain operational efficiency.
  • Ensured compliance with safety protocols during all ground operations.
  • Collaborated with team members to streamline workflow processes.
  • Inspected and serviced aircraft to uphold safety standards and ensure aircraft readiness.
  • Monitored equipment performance and reported maintenance issues promptly.
  • Verified that all required documents were present before takeoff.
  • Provided customer service assistance to passengers boarding or disembarking planes.
  • Enforced security regulations at gates and around the airport premises.
  • Followed company policies and procedures when handling hazardous materials.
  • Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
  • Ensured all cargo was properly secured on aircrafts.
  • Adhered to safety protocols in directing aircraft departures and arrivals.
  • Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Directed cargo loading to monitor even distribution of weight.

Manager/Owner

Gables book & stationary
01.1982 - 09.2003

Managing staff , and operations of business on a daily basis.

  • Supervised staff to ensure excellent customer service and product knowledge.
  • Monitored staff performance and addressed issues.
  • Coordinated team meetings to discuss project updates and address concerns.

Education

Associate of Arts - Art And History

Indian Valley College
Novato, CA
01.1984 - 08.1995

Skills

  • Aircraft service
  • Safety compliance
  • Hazmat handling
  • Equipment maintenance

Timeline

Fleet Service Agent

American Airlines
08.2006 - 05.2018

Associate of Arts - Art And History

Indian Valley College
01.1984 - 08.1995

Manager/Owner

Gables book & stationary
01.1982 - 09.2003
Jeffrey Hill