Jeffrey-Jess Rillon
Tropical Smoothie Cafe
VIRGINIABEACH,VA
5
years of professional experience
Working as a shift leader at Tropical Smoothie really helped me learn the skills to better communicate with my peers & customers alike. I grew to enjoy keeping up with my workflow by partnering with my crew to stay efficient and positive. Managing & mentoring numerous crew members built up the skills I needed to lead by example, but learning who they were also helped me guide them better. I also was able to resolve any issues customers were often having due to being familiar with the POS system & our own in-app operations. Overall, I was known to be a dependable, hard-working member of our team; both to the customers & my teammates.
Work History
Shift Leader
5 Years 1 Month- Led shift operations, coordinated with team members, and maintained smooth service during peak business hours.
- Trained team members on POS procedures, food preparation standards, and customer service expectations.
- Managed handling of cash, drawer reconciliation, and end-of-shift closing procedures with accuracy.
- Reinforced productivity, accountability, and teamwork while supporting daily operations & systems.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed and fostered long-lasting relationships with customers through dedicated assistance, issue resolution and active listening.
- Mentored new team members to contribute to the store's positive culture.
Education
High School Diploma
Associate of Applied Science - Network Infrastructure Specialist
Skills
Team leadership
Cash management
Problem-solving
Flexible schedule
Positive attitude
Timeline
Shift Leader
Tropical Smoothie Cafe
08.2021 - 09.2026Read More
Landstown High School
High School Diploma
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Tidewater Community College, Virginia Beach, VA
Associate of Applied Science from Network Infrastructure Specialist
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