Jeffrey Jones
Peoria,IL
Summary
Dynamic Case Manager with a proven track record at Pathway Ministries, adept at problem-solving and client advocacy. Expert in developing tailored service plans and enhancing client outcomes through effective resource management. Recognized for emotional awareness and conflict resolution skills, ensuring seamless support delivery in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Case Manager
Pathway Ministries
Peoria, IL
03.2024 - Current
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients and service providers to ensure seamless support delivery.
- Monitored client progress, adjusting interventions as necessary to enhance outcomes.
- Provided crisis intervention and emotional support during critical situations for clients in distress.
- Documented case notes and maintained accurate records in compliance with organizational policies.
- Conducted resource referrals, connecting clients with community services for additional assistance.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented training programs for staff.
Environmental Services (EVS) Worker
PHD Services (OSF Emergency Dept)
Peoria, IL
03.2024 - 08.2024
- Operated machinery to ensure efficient production processes.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to meet daily production targets.
- Assisted in training new employees on operational procedures and safety protocols.
- Performed quality checks on products to ensure compliance with specifications.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Followed established protocols for equipment maintenance and troubleshooting issues promptly.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
General Laborer Contractor
Swank Construction
Galesburg, IL
01.2015 - 09.2018
- Operated heavy machinery to complete tasks efficiently and safely.
- Assisted in loading and unloading materials, ensuring proper handling techniques.
- Maintained cleanliness of work areas to comply with safety standards.
- Collaborated with team members to optimize workflow and productivity.
- Followed safety protocols to prevent accidents and injuries on site.
- Assisted team members with tasks that require group effort.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Observed packing operations to verify conformance to specifications.
Education
Associate of Science - Non-Profit Management
City Vision University
Kansas City, MO (Online)02-2028
No Degree - ASE Certification
Carl Sandburg College
Galesburg, IL05-2017
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Critical thinking
- Case planning
- Emotional awareness
- Resource management
Timeline
Case Manager
Pathway Ministries
03.2024 - Current
Environmental Services (EVS) Worker
PHD Services (OSF Emergency Dept)
03.2024 - 08.2024
General Laborer Contractor
Swank Construction
01.2015 - 09.2018
Associate of Science - Non-Profit Management
City Vision University
No Degree - ASE Certification
Carl Sandburg College