Jeffrey Kendall
Elizabethtown,KY
Summary
Dependable AP with 18 years of experience. Extensively knowledgeable about Asset Protection and modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
18
18
years of professional experience
Work History
Asset Protection Associate
Lowes Home Improvment
Elizabethtown, KY
02.2020 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Kept patrons and employees safe and from criminal activity.
- Increased apprehensions by 125% and by motivating and coaching direct reports for optimum productivity and performance.
- Contacted local authorities and apprehended shoplifters.
- Built cross-functional relationships with business partners to reduce losses.
- Utilized CCTV for evidence of shoplifting.
- Coached, trained and mentored several Asset Protection Associates in Districts 1294 and District 887
- Build strong partnerships with local Police Departments and County Attorneys
Assistant Store Manager
Lowes Home Improvment
Bardstown, KY
02.2019 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Asset Protection Manager
Lowes Home Improvment
Elizabethtown, KY
04.2010 - 01.2019
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Performed thorough cash audits and deposit investigations.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Teach, Coach, and Trained associates daily on Shrink and Safety processes.
- Controlled reduction of loss inventory by protecting company assets.
- Reduced shrink % through thorough training of loss prevention staff and meticulous reviews of company documents.
Asset Protection Manager
Sears
Elizabethtown, KY
03.2004 - 04.2010
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Reviewed any/all Safety Claims. Held Monthly Safety and Shrink Meetings.
- Responsible for daily Safety trainings and Product Protection trainings.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY04.1997
Skills
- CCTV Monitoring
- Report writing skills
- Loss prevention experience
- Physical apprehensions
- PPE Compliance
- Multitasking Abilities
- Flexible and Adaptable
- Decision Making
- Strategic planning
- Policies and procedures
- Coaching and mentoring
Timeline
Asset Protection Associate
Lowes Home Improvment
02.2020 - Current
Assistant Store Manager
Lowes Home Improvment
02.2019 - 01.2020
Asset Protection Manager
Lowes Home Improvment
04.2010 - 01.2019
Asset Protection Manager
Sears
03.2004 - 04.2010
High School Diploma -
Central Hardin High School