Jeffrey Kennedy
Apache Jct,Arizona
Summary
At Deca Southwest Lighting, I excelled as a lighting technician and Service Manager, transforming customer complaints into loyalty through expert problem-solving and superior customer service management. Leading and developing a skilled team, I ensured project excellence and safety, significantly enhancing service quality. My blend of team leadership and technical proficiency in lighting underscores my results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Service Manager
Deca Southwest Lighting
02.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
No Degree - Lighting And Electrical
Nalmco Certification
On Line03.2017
Associate of Applied Science - Computer Aided Drafting And Design
High Tech Institute
Phoenix, AZ11.1988
Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Refrigeration School Inc
Phoenix, AZ05.1984
High School Diploma -
Mountain View High School
Mesa, AZ05.1982
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Employee Training and Development
- Customer Service Management
- Crew Leadership
- Lighting technician
- troubleshooting
- Time Management
Timeline
Service Manager
Deca Southwest Lighting
02.2014 - Current
No Degree - Lighting And Electrical
Nalmco Certification
Associate of Applied Science - Computer Aided Drafting And Design
High Tech Institute
Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Refrigeration School Inc
High School Diploma -
Mountain View High School
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