- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
Jeffrey Liles
Herculaneum, MO
Summary
Resourceful Customer Service Manager with a track record of driving team performance and enhancing customer experiences. Known for excellent time management and calmness under pressure, ready to leverage skills to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Buchheit
Herculaneum, MO
12.2019 - Current
- Led customer service team to enhance customer satisfaction and resolve inquiries efficiently.
- Developed training programs for staff to improve service quality and operational effectiveness.
- Implemented new CRM software, streamlining communication and tracking customer interactions.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Mentored team members, fostering professional growth and enhancing overall team performance.
- Resolved escalated customer issues, maintaining positive relationships and restoring trust in services provided.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Crew Member
Kentucky Fried Chicken
De Soto, MO
08.2017 - 10.2019
- Delivered exceptional customer service, ensuring positive dining experiences.
- Operated kitchen equipment efficiently while adhering to safety and hygiene standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Assisted in training new staff on food preparation and service procedures.
Education
Associate of Science - Business Management
Jefferson College
Hillsboro, MO05-2019
Associate of Science -
Jefferson College
Hillsboro, MO05-2019
High School Diploma -
Festus High School
Festus, MO05-2017
Skills
- Customer service
- Problem-solving
- Excellent time management
- Microsoft outlook, word, and Excel
- Great verbal and written communication
- Superior computer skills
- level head, calm under pressure
Interests
Timeline
Customer Service Manager
Buchheit
12.2019 - Current
Crew Member
Kentucky Fried Chicken
08.2017 - 10.2019
Associate of Science - Business Management
Jefferson College
Associate of Science -
Jefferson College
High School Diploma -
Festus High School