Jeffrey Madsen
Seattle,WA
Summary
Results-driven leader bringing demonstrated record of progressive growth and accomplishment in sales and customer service field. Proactive manager and strategic problem-solver with record of excellence in office management and promoting customer growth. Demonstrating passion for building relationships, cultivating partnerships and growing businesses. Outstanding record of mentoring of customer service and support staff
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Sales Manager - West Region
Gurit Inc
Bristol, RI
12.2022 - Current
- Analyzed regional market trends to discover new opportunities for growth.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Resolved customer complaints regarding sales and service.
- Prepared budgets and approved budget expenditures.
Facility Manager
Elemetal Direct
Tukwila, WA
05.2021 - 11.2022
- Scheduled and monitored on-site inspections of facility.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Contacted potential customers to grow opportunities for location.
- Processed materials and kept transactional records, entered invoices into system for payment.
NW Regional Manager/National Purchasing
Fiberlay, Inc.
Kent, WA
10.2010 - 03.2020
- Managed business expansion, revenue development and market gains.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Analyzed regional market trends to discover new opportunities for growth.
- Maximized branch revenue by optimizing sales and daily operations.
- Managed staff of 15 employees with 5 direct sales reports, 4 national purchasing reports and operational manager .
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Encompassed overall control of $3,000,000.00 inventory and 4-member sales team while directing annual sales of $10,000.00.
Technical Sales Representative
Revchem Composites
Tacoma, WA
07.2005 - 05.2009
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Grew business over 3 years by providing superior customer service, quick follow up of product requests and resolution of inquiries.
Operations Supervisor
North American Composites
Auburn, WA
03.2004 - 07.2005
- Supervised customer service, purchasing and warehouse operations for facilities in Washington, Oregon and British Columbia.
- Supported Western US sales manager in administrative functions in absence of NW regional manager.
- Oversaw implementation of procedures, goals and objectives within operations.
- Prepared reports on operational performance metrics and presented them to management team.
Education
Some College (No Degree) - Mathematics Education
Pacific Lutheran University
Tacoma, WASkills
- Training and Mentoring
- Account Management
- Schedule Coordination
- Complaint Resolution
- Sales Promotion
- Technical Support
- Customer Service
- Supply Management
- Expense Reporting
- Inventory Control
- Employee Supervision
- Operations Management
Certification
Dale Carnegie - Leadership Training for Managers
AMA - Inventory Management and Control Techniques for Manufacturing Companies
V2M Professional Skill Management Program
Diab Core College
Duratec -Advanced Coatings Application Workshop
ACMA-CCT Certified Composites Technician
Timeline
Regional Sales Manager - West Region
Gurit Inc
12.2022 - Current
Facility Manager
Elemetal Direct
05.2021 - 11.2022
NW Regional Manager/National Purchasing
Fiberlay, Inc.
10.2010 - 03.2020
Technical Sales Representative
Revchem Composites
07.2005 - 05.2009
Operations Supervisor
North American Composites
03.2004 - 07.2005
Some College (No Degree) - Mathematics Education
Pacific Lutheran University
Dale Carnegie - Leadership Training for Managers
AMA - Inventory Management and Control Techniques for Manufacturing Companies
V2M Professional Skill Management Program
Diab Core College
Duratec -Advanced Coatings Application Workshop
ACMA-CCT Certified Composites Technician
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