Jeffrey Moreno
Katy,TX
Summary
Seeking a job as an IT systems administrator to utilize my technical and educational skills, where I can make the best use of my problem-solving in technical support, software troubleshooting, and installation. Experience in identifying, researching, and resolving various technical issues to provide support to end users and increase organization's growth.
Overview
9
9
years of professional experience
Work History
Armed ATM Officer
Quality Security Services
Houston, TX
06.2021 - Current
- Providing protective services, which may include perform patrol, inspection, atm technician security escorts, and incident response services
- Checks for unsafe conditions, hazards, security violations, and unauthorized persons; inspects buildings, grounds, and security devices; monitors and sets security devices
- Serve as positive, proactive, with friendly and safe environment for customers
- Protects evidence or scene of incident during event of accidents, emergencies, or sets up barriers and signage, and provides direction or information to others
- Prepares logs or reports, via smartphone, as required for patrol route, escorts and alarm dispatches; writes and/or type reports
- Observes and reports incidents or suspicious activity to client representatives or company management
Field Technician II
NCR Corporations
Houston, TX
11.2020 - 05.2021
- Servicing electromechanical ATMs equipment and systems within an assigned territory
- Installing servers, monitors, and repairing peripheral equipment and cables
- Performing maintenance repair and system overhauls (like modular swaps and unit replacements) on ATMs
- Testing hardware and software systems as well as upgrading and network applications
- Execute preventive maintenance duties such as refining security protocols and running antivirus updates
- Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
- Tested all completed work on ATMs
- Support team and providing exceptional customer service contributes to high level of customer satisfaction
Landscape Manager
Westside Lawn Service
Katy, United States
02.2015 - 07.2018
- Established team priorities, maintained schedules and monitored performance
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Managed 6 day laborers in completing large landscaping projects
Technician Associate
Stewart and Stevenson
Houston, TX
11.2007 - 01.2012
- Install telecommunication system, Cisco routers, Cisco ASA and Cisco switches
- Computer Networks: LAN/WAN/MAN, Cabling
- Install, evaluate and upgrade computer equipment including applications, computer systems, servers, hardware peripherals and software
- Execute preventive maintenance duties such as refining security protocols and running antivirus updates
- Experience with Microsoft Office applications, Word, and Excel
- Install electrical, electronic components, utilizing manufacturer specifications, wiring diagrams and schematics
- Work well in a team and individual environment and require little direction
Education
Associate of Applied Arts - Cyber Security
Houston Community College
Houston, TX05.2015
Skills
- Software and Hardware Installation
- Troubleshooting
- Azure Active Directory Domain Services
- Network Configuration
- Inventory of IT equipment
- Windows Server operating systems
- Incident Response
- Network security control
- Monitoring Computer Viruses
- Investigation Skills
- Organizational Skills
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Armed ATM Officer
Quality Security Services
06.2021 - Current
Field Technician II
NCR Corporations
11.2020 - 05.2021
Landscape Manager
Westside Lawn Service
02.2015 - 07.2018
Technician Associate
Stewart and Stevenson
11.2007 - 01.2012
Associate of Applied Arts - Cyber Security
Houston Community College
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