Jeffrey Morgan
Bowling Green,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Engineer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Merchandising Lead
Sam's Club
01.2023 - 08.2023
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Team Lead
Walgreens Boots Alliance
08.2016 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Helped patients in pharmacy with prescriptions.
- Accurately typed out prescriptions from doctors for patients.
- Helped Pharmacists fill prescription orders.
Non-Con Order Filler
Wal-Mart Distribution Center
03.2014 - 01.2015
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Inspected machinery and equipment to determine functionality and performance.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Customer Service Associate
Walgreens Boots Alliance
04.2013 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
Education
Computer Science
Eastern Gateway Community College
Steubenville, OHHigh School Diploma -
Granite Hills High School
Apple Valley, CA05.2012
Skills
- Knowledge of Unity Engine
- Basics of C#
- Worked with Microsoft Word, Microsoft Excel
- Design Changes, Staff Assignments
- Merchandise Standards, Merchandising Strategies
- Promotional Effectiveness Review
- Store Displays, Seasonal Displays
- Stockroom Organization, Overstock Management
- Profit Target Achievement, Sales Target Setting
- Cash Register Operations
- Closing Procedures
- Constructive Feedback
- Creative Strategies, Creative Solutions
- Merchandising Management
- Planogram Execution
- Loyalty Programs
- Customer Satisfaction, Vendor Relationships
Timeline
Merchandising Lead
Sam's Club
01.2023 - 08.2023
Team Lead
Walgreens Boots Alliance
08.2016 - 10.2022
Non-Con Order Filler
Wal-Mart Distribution Center
03.2014 - 01.2015
Customer Service Associate
Walgreens Boots Alliance
04.2013 - 03.2014
Computer Science
Eastern Gateway Community College
High School Diploma -
Granite Hills High School