Julie Ramos
Saint Cloud,Fl
Summary
Accomplished Consumer Access Manager with a proven track record at AdventHealth, adept in process improvement and team management. Excelled in enhancing operational efficiencies and consumer engagement, evidenced by leading successful audits and training initiatives. Skilled in Microsoft applications and conflict resolution, consistently achieving over 95% accuracy in performance metrics.
Overview
14
14
years of professional experience
Work History
Consumer Access Manager
AdventHealth Partin Settlement/Kissimmee ED
07.2021 - Current
- Performs audits of patient registration documents to ensure accuracy.
- Tracks labor, productivity, and team metrics to establish team structure and rapport.
- Evaluates the team's workflow for accuracy and identifies process improvement opportunities.
- Establish employee goals, and conduct employee performance reviews.
- Oversee the training and development of direct reports.
- Conduct monthly 1-on-1 meetings and semiannual development conversations with team members.
- Identify opportunities to increase operational efficiencies through process changes, or technological solutions.
- Collaborate with multi-disciplinary staff to improve overall patient care, transparency, and partnership.
Consumer Access/ Guest Services Supervisor
AdventHealth Kissimmee
08.2020 - 07.2021
- Developed and adjusted team schedules to fulfill departmental needs.
- Ensured adherence to attendance policies through regular monitoring.
- Facilitated seamless onboarding process by addressing training needs.
- Analyzes and enhances the efficiency of team processes.
- Facilitated monthly one-on-one meetings to ensure consistent team engagement.
- Delivered ongoing guidance, mentorship, and support to team members and associated departments.
- Created the Patient QR flyer to provide patients with a digital copy of our hospital's regulatory forms.
IPOP Patient Access Lead
AdventHealth Celebration
01.2018 - 08.2020
- NAHAM Certified
- Execute various reports, such as Experian, teamwork queue, work items, and weekly collection totals.
- Perform monthly ICare audits, and provide feedback to ensure quality work is presented to patients.
- Created a New Hire Training Guide to ensure efficiency in tasks.
- Oversaw new hire integration and provided necessary training.
- Facilitated organization of team meetings and coordinated outings.
- Evaluate employee time and attendance, and be in charge of ordering department supplies for IP/OP and ED.
- Managed conflict resolution to foster a collaborative team environment.
- Partake in conducting positive discipline conversations with team members.
IPOP/Imaging Patient Access
Florida Hospital Celebration Health
09.2016 - 01.2018
- Nominated to partake in the Patient Access Leadership Development program.
- Consecutively maintained a position among the top 25 collectors in the entire Florida Hospital system.
- Average 95% accuracy on the monthly scorecard (audits, registration times, collection goals, and Aidet).
- Serve on the Employee Engagement Committee and host our department's first family outing.
- Conducted peer interviews to assess applicant qualifications for departmental culture.
- Review, revise, & collect the proper payment amount due.
ER Quick Reg/Main Lobby Concierge
Florida Hospital Celebration Health
03.2015 - 08.2016
- Awarded the shining star of the month, May 2016
- Created new hire training guides to provide to employees to review prior to their first day on the job.
- Complete patient check-ins swiftly to enhance efficiency.
- Facilitates clear communication among colleagues, clinical team, leadership, patients, and families.
Registration Clerk
American Medical Association
06.2011 - 06.2015
- Register doctors, vendors, and guests by obtaining proper identification and documentation.
- Managed registration areas for swift and efficient entry processes.
- Cataloged and inputted personal information into computerized system.
Education
Bachelor's of Science - Health Services Administration
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2018
Associates of Science - Business Administration
VALENCIA COLLEGE
Orlando, FL08.2015
Associates of Arts - General Studies
VALENCIA COLLEGE
Orlando, FL08.2015
Skills
- Strong leadership
- Team management
- Conflict resolution
- Proficient communicator
- Consumer engagement skills
- Effective team contributor
- Adaptable learner
- Process improvement
- Compliance auditing
- Microsoft applications
- Epic
Timeline
Consumer Access Manager
AdventHealth Partin Settlement/Kissimmee ED
07.2021 - Current
Consumer Access/ Guest Services Supervisor
AdventHealth Kissimmee
08.2020 - 07.2021
IPOP Patient Access Lead
AdventHealth Celebration
01.2018 - 08.2020
IPOP/Imaging Patient Access
Florida Hospital Celebration Health
09.2016 - 01.2018
ER Quick Reg/Main Lobby Concierge
Florida Hospital Celebration Health
03.2015 - 08.2016
Registration Clerk
American Medical Association
06.2011 - 06.2015
Bachelor's of Science - Health Services Administration
UNIVERSITY OF CENTRAL FLORIDA
Associates of Science - Business Administration
VALENCIA COLLEGE
Associates of Arts - General Studies
VALENCIA COLLEGE
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