Dynamic leader with expertise in team collaboration and customer service. Known for training staff and improving operational efficiency, committed to fostering a positive work environment that drives exceptional guest experiences.
Overview
24
24
years of professional experience
Work History
Server
Del Frisco's
Boston
03.2025 - 09.2025
Provided excellent customer service to enhance dining experiences.
Assisted guests with menu selections and answered questions.
Processed customer payments accurately using point-of-sale system.
Upsold daily specials to increase guest satisfaction and sales.
Handled customer complaints professionally to resolve issues promptly.
Supported team members during busy shifts to maintain service flow.
E-Commerce
Self-Employed
Boston
03.2017 - 12.2024
Developed and implemented e-commerce strategies to increase customer base and sales.
Resolved customer complaints regarding orders placed through e-commerce channels.
Developed and implemented strategies to optimize e-commerce website performance.
Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
Managed day-to-day operations of the e-commerce platform, including product listings and pricing updates.
Tracked KPIs such as page visits, time spent per page, bounce rate, to measure effectiveness of e-commerce efforts.
POS Supervisor
Kohl's
Salem
06.2001 - 12.2003
Supervised daily operations of point-of-sale systems and transactions.
Trained and mentored staff on customer service techniques and system use.
Resolved customer inquiries and issues to enhance satisfaction levels.
Conducted regular audits of cash registers for accuracy and compliance.
Monitored staff performance and provided constructive feedback regularly.
Ensured adherence to company policies and procedures at all times.
Resolved customer complaints in a professional manner while maintaining excellent customer service standards.