Jeffrey Patterson
Pleasant Grove,USA
Summary
Professional with robust expertise in Game Art & Development, curriculum design, and customer service. Experience includes developing engaging educational materials and enhancing member satisfaction through effective solutions. Known for strong communication and team collaboration, consistently delivering results and improving service quality.
Overview
2026
2026
years of professional experience
Work History
GCX Customer Representative
eBay Inc.
07.2020 - 08.2025
- Addressed member inquiries and provided effective solutions to issues, enhancing overall member satisfaction.
- Documented member concerns and actions taken using CRM software to enhance service quality and member satisfaction.
- Assisted members in successfully executing personal and business verification steps, aligning with federal verification and tax requirements.
- Served as subject matter expert, providing guidance to teammates on policy and member-related issues.
- Engaged in short-term projects to enhance anti-money laundering efforts and member tax outreach.
Customer Service Agent Team Lead
ROI Solutions (Briggs & Stratton)
06.2017 - 06.2020
- Managed team of 12-20 agents, co-managed 30-60 agents to ensure consistent customer support delivery.
- Addressed escalated customer cases to resolve complex issues and improve customer satisfaction.
- Focused on enhancing agent average handle times and quality assurance scores to improve service efficiency.
- Facilitated customer assistance for Briggs & Stratton products, ensuring satisfaction.
- Worked closely with Briggs & Stratton corporate members on special projects and creating training materials for the account.
Teacher
Jordan School District
2013 - 2015
- Designed and delivered curriculum for 180+ students daily, fostering an engaging learning environment.
- Developed lesson plans aligned with curriculum standards and student needs
- Evaluated student progress through assessments and provided constructive feedback.
- Partnered with colleagues to refine teaching strategies, boosting student engagement and collaboration.
Education
B.A - Game Art & Development
Southern New Hampshire University
04-2026
B.S. - Biological Science Education
Brigham Young University
04-2013
Associates - General Studies
Utah Valley University
12-2008
Skills
- CRM software knowledge
- Customer service excellence
- Problem solving and critical thinking
- Process streamlining and efficiency
- Team leadership and motivation
- Word processing applications
- Data entry and documentation
- 3D modeling and game development
- Unreal Engine expertise
- Autodesk software (Maya, Mudbox) proficiency
- Adobe Photoshop skills
- Quick Learner
- Personable
- Curriculum design and training delivery
Accomplishments
- Authored ongoing procedural and product training materials which provided continuing education to the call floor and helped lead to a decrease in average phone handle times by more than 10%.
- Authored agent training and procedural materials to help increase agent's productivity and product/procedural knowledge.
- Authored customer ordering procedures, which streamlined production process resulting in greater than 50% reduction of time spent fulfilling customer orders.
- Reworked curriculum to facilitate improved testing scores. Overall test scores improved by 20%.
- Troubleshot and identified equipment problems in-house which saved costly downtime and external repairs.
- Job is number one. Dedicated to insuring job is completed and problems are resolved.
- Takes constructive criticism and turn it into a learning opportunity.
Timeline
GCX Customer Representative
eBay Inc.
07.2020 - 08.2025
Customer Service Agent Team Lead
ROI Solutions (Briggs & Stratton)
06.2017 - 06.2020
Teacher
Jordan School District
2013 - 2015
B.A - Game Art & Development
Southern New Hampshire University
B.S. - Biological Science Education
Brigham Young University
Associates - General Studies
Utah Valley University