Jeffrey Patterson

Professional with strong background in Biology and Biology Education. I have practical application with those skills through my past experience of teaching in secondary education and through teaching assistance duties in higher education. This includes creating personalized activities, assignments, and evaluation methods.

Strong background with customer interactions and service solutions, including using data entry and documentation tools. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Authored ongoing procedural and product training materials which provided continuing education to the call floor and helped lead to a decrease in average phone handle times by more than 10%.
• Authored agent training and procedural materials to help increase agent’s productivity and product/procedural knowledge.
• Authored customer ordering procedures, which streamlined production process resulting in greater than 50% reduction of time spent fulfilling customer orders.
• Reworked curriculum to facilitate improved testing scores. Overall test scores improved by 20%.