Jeffrey Puckett
IT Specialist
Central Point,OR
Summary
Dynamic IT professional with the US Veterans Administration, recognized for exceptional customer service and effective complaint resolution. Exceptional in fostering team collaboration and driving successful project outcomes. Proven ability to enhance system performance through troubleshooting and training. Skilled in account management and service support, fostering improved workflows and empowering teams with new technologies. Committed to delivering impactful solutions in diverse environments.
Overview
32
32
years of professional experience
Work History
IT Specialist
US Veterans Administration
10.2017 - Current
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Provided technical support for end-users, resolving queries efficiently and effectively.
- Collaborated with team members to implement IT solutions for improved workflow.
- Trained employees on new technologies, increasing competency levels across the organization.
- Assisted in troubleshooting hardware and software issues to enhance system performance.
Chaplain Resident
US Department of Veterans Affairs
10.2015 - 09.2017
- Provided spiritual care to veterans and their families in diverse healthcare settings.
- Facilitated grief support groups, enhancing emotional resilience among participants.
- Conducted ethical consultations with interdisciplinary teams to address complex patient issues.
- Developed and implemented individualized spiritual assessments for patients' holistic care plans.
Education
Bachelor of Arts - International Studies
University of Oregon
Master of Arts - Missiology
Asia Pacific Theological Seminary
Baguio City, Republic Of The Philippines Skills
- Customer service expert
- Complaint resolution
- Account management
- Service support
- Issue troubleshooting
Accomplishments
- Recipient of individual and departmental (Office of Information & Technology) awards for providing stellar client service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Specialist
US Veterans Administration
10.2017 - Current
Chaplain Resident
US Department of Veterans Affairs
10.2015 - 09.2017
Bachelor of Arts - International Studies
University of Oregon
Master of Arts - Missiology
Asia Pacific Theological Seminary