Jeffrey Rafalko
Hightstown
Summary
Personable and positive individual with excellent communication and problem-solving skills. Knowledge of customer service principles and proficiency in handling inquiries and resolving issues effectively. Committed to enhancing customer satisfaction and building long-term relationships.
Overview
3
3
years of professional experience
Work History
Sales Associate
DCH Brunswick Toyota
01.2025 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed strong rapport with customers and created positive impression of business.
Structural Ironworker
Thomas Phoenix International
06.2024 - 01.2025
- Examines architectural drawings and building blueprints to determine reinforcement requirements.
- Complies with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Elevates team performance through strong collaboration with colleagues on various tasks and projects.
Security Guard / Front Desk Receptionist
Meadow Lakes Senior Living
09.2022 - 06.2024
- Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Enhance customer satisfaction by providing efficient and professional front desk services.
- Schedule appointments accurately using reservation software, reducing conflicts.
Education
Associate of Science - Computer And Information Sciences
Mercer County Community College
12.2027
Skills
- Basic Telecommunicator Certification
- Emergency Medical Dispatch Certification
- CPR Basic Life Support
- Microsoft Word, Powerpoint, Excel, Teams, and Outlook
Timeline
Sales Associate
DCH Brunswick Toyota
01.2025 - Current
Structural Ironworker
Thomas Phoenix International
06.2024 - 01.2025
Security Guard / Front Desk Receptionist
Meadow Lakes Senior Living
09.2022 - 06.2024
Associate of Science - Computer And Information Sciences
Mercer County Community College
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