Jeffrey Sanford
Colorado Springs,CO
Summary
I'm a second generation automotive lifer. I thrive in the high stress environment of an automotive shop and feel at home at a dealership.
Seasoned customer service professional competent in organizing and receiving deliveries, and proficient at parts sourcing, and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Service Advisor
Brakes Plus
Colorado Springs, CO
05.2025 - 01.2026
- Coordinated service appointments and managed schedules to optimize customer flow.
- Communicated tailored maintenance recommendations to enhance customer understanding and satisfaction.
- Assisted customers with service inquiries, providing accurate information to resolve issues promptly.
Service Advisor
Phil long kia
Colorado Springs, CO
05.2022 - 05.2024
- Coordinated service appointments and managed schedules effectively.
- Communicated maintenance recommendations to customers clearly and concisely.
- Assisted customers with service inquiries and provided accurate information.
- Sourced parts from various distributors to ensure customers vehicle is properly repaired.
- Maintain professional relationships with customers and nearby businesses.
General Service Technician
Pikes Peak Acura
Colorado Springs, Colorado
04.2021 - 05.2023
- Conducted routine maintenance checks on vehicles, enhancing reliability and performance.
- Performed tire installations and rotations efficiently for diverse vehicle types.
- Assisted customers with service inquiries, providing tailored recommendations to meet their needs.
General Service Technician
Tire World Auto Repair Centers
Colorado Springs, CO
05.2019 - 05.2021
- Conducted routine maintenance checks on vehicles, enhancing performance and reliability.
- Performed tire installations and rotations for diverse vehicle types, ensuring safety and customer satisfaction.
- Assisted customers with inquiries regarding services, providing tailored recommendations to meet their needs.
Detailer
Pikes Peak Acura
Colorado Springs, Colorado
05.2012 - 05.2019
- Applied protective coatings and finishes to enhance vehicle aesthetics.
- Maintained cleanliness of vehicles to ensure high presentation standards.
- Facilitated the vehicle detailing process to ensure efficient workflow. by vacuuming and shampooing interiors.
Education
Fountain Fort Carson High School
Fountain, CoSkills
- Vehicle inspection
- Parts ordering
- Service scheduling
- Maintenance recommendations
- Expectation management
- Shop flow and work production
- Delegation of work of duties
- Inventory management
- Training coordination
- Problem solving
- Customer relationship management
- Effective communication
- Time management
- Service estimates
- Customer consulting
- Point-of-sale system
Timeline
Service Advisor
Brakes Plus
05.2025 - 01.2026
Service Advisor
Phil long kia
05.2022 - 05.2024
General Service Technician
Pikes Peak Acura
04.2021 - 05.2023
General Service Technician
Tire World Auto Repair Centers
05.2019 - 05.2021
Detailer
Pikes Peak Acura
05.2012 - 05.2019
Fountain Fort Carson High School