Summary
Overview
Work History
Education
Skills
Certification
Presentations
Core Expertise
Timeline
Generic

Jeffrey S. Rowland

North Wales,PA

Summary

Enterprise labor relations leader with 30+ years of experience shaping labor strategy in complex, highly unionized organizations. Proven first-chair negotiator and executive advisor with deep expertise leading collective bargaining, labor strategy, workforce transitions, and compliance across large multi-site operations. Extensive experience partnering with senior leadership, legal, and operational executives to drive labor stability, navigate complex regulatory environments, and manage large represented workforces. Recognized for balancing strong operational discipline with a pragmatic, relationship-driven labor philosophy that protects organizational interests while maintaining productive union relationships.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Executive Director, Human Resources

University of Pennsylvania
01.2018 - Current
  • Executive leader responsible for enterprise Employee & Labor Relations strategy for a workforce of 18,000+ employees, including a large unionized population across multiple bargaining units.
  • Serve as the University’s chief labor strategist and lead negotiator, directing all collective bargaining, labor policy, and workforce risk management activities.
  • Lead labor relations strategy for multiple collective bargaining agreements covering unionized employees across a decentralized multi-unit enterprise.
  • Serve as first-chair negotiator for all major labor agreements, including negotiations involving complex operational and economic issues.
  • Provide executive guidance to senior leadership on labor strategy, workforce transitions, dispute resolution, and union relations.
  • Direct a team of Employee & Labor Relations professionals and partner with 55+ HR leaders in a highly matrixed HR structure.
  • Oversee grievance management and arbitration strategy across multiple bargaining units.
  • Advise leadership on organizational restructuring, workforce planning, and risk mitigation in a heavily regulated employment environment.
  • Lead institutional HR compliance initiatives, including employment policy governance, investigations, and regulatory adherence.
  • Partner closely with legal counsel and operational leadership to resolve high-risk labor matters and protect organizational interests.

Associate Director, Staff & Labor Relations

University of Pennsylvania
01.2013 - 01.2018
  • Led enterprise employee relations strategy and labor contract administration for a complex, decentralized organization.
  • Directed grievance handling and arbitration strategy across multiple bargaining units.
  • Supported HR leadership and operational managers in contract interpretation, discipline, and dispute resolution.
  • Provided strategic labor relations guidance to executive and operational leaders.

Manager, Staff & Labor Relations

University of Pennsylvania
01.2007 - 01.2013

Managed labor relations operations including investigations, grievances, arbitration preparation, and contract compliance.

Manager, Corporate Labor Relations

Hertz Corporation
01.2004 - 01.2007
  • Directed labor relations strategy across 170 unionized locations representing approximately 5,000 employees throughout North America.
  • Negotiated 150+ collective bargaining agreements with multiple unions across diverse operational environments.
  • Led labor strategy for operational leaders across a large distributed workforce.
  • Directed arbitration strategy and complex grievance resolution.
  • Developed executive training programs for labor relations and contract administration.

Human Resource Generalist

GlaxoSmithKline
01.2000 - 01.2003
  • Partnered with senior leadership within the U.S. Pharmaceuticals division to support workforce strategy, organizational effectiveness, and regulatory compliance.

Senior Benefits Consultant

Blue Cross Blue Shield
01.1996 - 01.2000
  • Advised large employer clients on health strategy, workforce benefits design, and cost management programs.

Business Representative

UNITE (Union of Needletrades, Industrial & Textile Employees)
01.1992 - 01.1996
  • Labor relations professional responsible for representing 3,000+ union members across 17 local unions.
  • Served as chief negotiator for collective bargaining agreements.
  • Led grievance handling through arbitration.
  • Trained union leadership and stewards on labor contract administration.

Education

Master of Arts - Industrial & Labor Relations

Indiana University of Pennsylvania

Bachelor of Science - Human Resource Management

Indiana University of Pennsylvania

Skills

  • Collective Bargaining
  • First-Chair Negotiations
  • Multi-Site Labor Relations Strategy
  • Unionized Workforce Management
  • Workforce Restructuring
  • Organizational Change
  • Grievance
  • Arbitration
  • Contract Administration
  • Executive Labor Strategy
  • Risk Mitigation
  • Regulatory Compliance
  • HR Governance
  • HR Leadership
  • Matrixed Organizations

Certification

  • CHRO Academy – American Research Universities Human Resource Institute
  • Workplace Investigations Certification
  • Mediation & Dispute Resolution
  • Fiduciary Health & Welfare Fund Training

Presentations

National Association of African Americans in Human Resources, Positive Employee Relations

Core Expertise

  • Collective Bargaining & First-Chair Negotiations
  • Multi-Site Labor Relations Strategy
  • Unionized Workforce Management
  • Workforce Restructuring & Organizational Change
  • Grievance, Arbitration & Contract Administration
  • Executive Labor Strategy & Risk Mitigation
  • Regulatory Compliance & HR Governance
  • HR Leadership in Matrixed Organizations

Timeline

Executive Director, Human Resources

University of Pennsylvania
01.2018 - Current

Associate Director, Staff & Labor Relations

University of Pennsylvania
01.2013 - 01.2018

Manager, Staff & Labor Relations

University of Pennsylvania
01.2007 - 01.2013

Manager, Corporate Labor Relations

Hertz Corporation
01.2004 - 01.2007

Human Resource Generalist

GlaxoSmithKline
01.2000 - 01.2003

Senior Benefits Consultant

Blue Cross Blue Shield
01.1996 - 01.2000

Business Representative

UNITE (Union of Needletrades, Industrial & Textile Employees)
01.1992 - 01.1996

Bachelor of Science - Human Resource Management

Indiana University of Pennsylvania

Master of Arts - Industrial & Labor Relations

Indiana University of Pennsylvania