Case Manager
Lisa Olgin Galindo
Austin Street Center
Grand Prairie,TX
Education
Bachelor Social Work - Social Work, Diverse Studies
Minor Certificate in Mental health and Substance Abuse - Social Services
Master's - Social Work
Skills
Conflict resolution strategies
Comprehensive case analysis
Client advocacy
Emotional intelligence
Detailed case documentation
Timeline
DV-Case Manger II
Austin Street Center
08.2024 - CurrentRead More
Rapid Rehousing Case Manager
Austin Street
01.2024 - 08.2024Read More
Director of Case Management
Exodus Ministries
06.2021 - 02.2024Read More
Case Manager/Family Advocate
Exodus Ministries
04.2020 - 06.2021Read More
Children's Ministry Director
Exodus Ministries
02.2018 - 03.2020Read More
University of Texas
Bachelor Social Work from Social Work, Diverse Studies
Read More
University of Texas
Minor Certificate in Mental health and Substance Abuse from Social Services
Read More
Texas A&M University - Commerce
Master's from Social Work
Read More
Work History
DV-Case Manger II
2 Years 3 Months- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for 25 households with children, resulting in improved overall well-being and self-sufficiency
Rapid Rehousing Case Manager
7 Months- Build rapport, coach, and manage a vulnerable population to reach housing stability
- Create and encourage self determination of client to reach self-sufficiency
- Manage documentation to shared drive with efficiency and professionalism
- Document all services and client engagement in a timely manner
- Research, navigate, and build rapport with property managers to collaborate with housing funds and support those properties as they house clients
- Create and follow master caseload to share across organization and supervisors
- Execute bill pay for clients and submit proper documents for accounting to receive reimbursement.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Director of Case Management
2 Years 8 Months- Facilitate wrap around support services for up 36 clients and their children
- Create and foster relationships across multiple organizations to empower and encourage the success of the clients
- Offer counseling to clients experiencing substance disorders, mental health, and trauma related situations
- Advocate for policy proposal changes for programming across the department.
- Managed volunteer programs focused on providing community services to underserved populations.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
Case Manager/Family Advocate
1 Year 2 Months- Create programming for policy changes in the best interest of the families being served
- Lobby change and advocate for equality.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Managed volunteer programs focused on providing community services to underserved populations.
Children's Ministry Director
2 Years 1 Month- Providing a safe and creative environment to the children of the program; which ranges in ages from 6 weeks to 13 years
- Creating schedules and communicating with volunteers to come in and assist with the children
- Networking among other organizations to partner for events and groups for the children to promote confidence and safety within their families.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Identified and recruited potential volunteer workers.
7
years of professional experience
Dynamic individual with hands-on experience in marginalized populations and a talent for navigating challenges. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Teacher's Aid Certification
Substance abuse/ Mental Health
Work Preference
Work Type
Full TimeContract Work
Location Preference
Hybrid
Important To Me
Work-life balancePaid sick leaveWork from home option401k matchHealthcare benefitsPaid time off
"The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere."
Barack Obama