Jeffrey Stroud
Ida,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Wine and Beer Sales Representative
Natural State Fine Wines And Craft Beer
09.2010 - Current
- Trained and mentored new and existing accounts.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Travel Professional (part Time)
Travel Bazaar
09.2010 - 06.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborated with colleagues to create and promote special travel packages.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Created promotional materials to increase visibility and attract larger market share.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Education
Some College (No Degree) -
University of Toledo
Toledo, OHSome College (No Degree) -
Bowling Green State University
Bowling Green, OHSome College (No Degree) - EMT-A, EMT-B Certificates
University of Toledo Medical College
Toledo, OHSkills
- Records Management
- Sales Forecasting
- Process Improvement
- Customer Service
- Revenue Generation
- Account Servicing
- Sales Consultation
- Sales Development
- Lead Prospecting
- Account Development
- Sales Closing
- Client Service
- Product and Service Knowledge
- Relationship Selling
- Territory Growth
- Wine Industry Knowledge
Fishing, Gardening, Hiking, Cycling, Travel
Avid Fisherman
Amateur Gardner
Adventurous Hiker
Social Cycling
Extensive Travel for both business and leisure
Timeline
Wine and Beer Sales Representative
Natural State Fine Wines And Craft Beer
09.2010 - Current
Travel Professional (part Time)
Travel Bazaar
09.2010 - 06.2023
Some College (No Degree) -
University of Toledo
Some College (No Degree) -
Bowling Green State University
Some College (No Degree) - EMT-A, EMT-B Certificates
University of Toledo Medical College
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