JEFFREY SWANSON
Cottage Grove,Minnesota
Summary
Personable and dedicated professional with extensive customer service experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Driver Supervisor
Kett Engineering
Bemidji, MN
10.2015 - 01.2016
- Oversaw scheduling, payroll, training and day to day activities of 35 transportation employees.
- Evaluated operational needs and made scheduling adjustments to maximize efficiency.
- Monitored quarterly spending to ensure expenses were consistent with approved budgets.
- Researched and suggested cost effective shipping methods.
Assistant Store Manager
Family Dollar
Bagley, MN
05.2015 - 07.2015
- Interviewed and vetted job applicants to make effective hiring decisions.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of the store.
- Completed walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
- Set schedules and delegated assignments based on team member strength's to optimize coverage and service levels.
Transit Driver
First Transit Roseville MN
Roseville, MN
01.2015 - 04.2015
- Adhered to company determined schedules and routes to ensure timely arrival's and departures.
- Provided all duties with personable communication and professionalism including bus operation and passenger interaction.
- Assisted people needing extra time entering and exiting the Transit Bus with the high level of service.
Security Manager
Securitas Security Services
Charlotte, NC
10.2007 - 11.2013
- Supervised and mentored 18 security guards in a conscious effort to deliver top-quality security services.
- Worked efficiently in busy, high risk security settings while maintaining best in-class standards of excellence for security initiatives.
- Developed and implemented training methods to promote improved employee performance.
- Reported daily activity, incident, audit, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorized access.
Solider
US Army Fort Bragg
Fayetteville, NC
02.1997 - 02.2000
- Honorable Discharge
- 82nd Airborne Paratrooper
- Bronze Star Recipient
Education
Bachelor of Arts -
Minnesota State University - Mankato
Mankato, MN2016
Skills
- Leadership and mentoring abilities
- Excellent team communication
- Client focused
- Quick learner
- Time management skills
- Detail oriented
- Employee engaged
- Recruitment and hiring driven
- Exceptional problem solver
- Flexible Schedule
Timeline
Driver Supervisor
Kett Engineering
10.2015 - 01.2016
Assistant Store Manager
Family Dollar
05.2015 - 07.2015
Transit Driver
First Transit Roseville MN
01.2015 - 04.2015
Security Manager
Securitas Security Services
10.2007 - 11.2013
Solider
US Army Fort Bragg
02.1997 - 02.2000
Bachelor of Arts -
Minnesota State University - Mankato