Jeffrey Tyacke
Diebold Nixdorf
AURORA,CO
1
Language
25
years of professional experience
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Work History
Field Performance Specialist
1 Year 3 Months- Developed training programs to enhance team skills and optimize performance outcomes.
- Implemented process improvements that streamlined workflows and increased productivity across departments.
- Led cross-functional teams in strategic initiatives aimed at enhancing customer satisfaction and service quality.
- Analyzed performance metrics to identify areas for improvement in operational efficiency.
- Conducted regular assessments of team performance, providing actionable feedback to encourage continuous improvement.
Senior Customer Service Engineer
18 Years 3 Months- Delivered primary support to internal and external customers, enhancing user experience and satisfaction.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined repair processes and updated procedures, ensuring consistent support actions and reducing resolution times.
- Analyzed and evaluated user problems through test scripts and probing questions, enabling effective troubleshooting and resolution.
ATM Supervisor
4 Years 4 Months- Executed quarterly vault and ATM audits, maintaining zero error rate.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Assisted financial director on special projects and additional responsibilities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Evaluated business processes to uncover cost savings and enhance operational efficiencies.
- Established and checked coding procedures, monitored reports and updated internal files.
Loss Prevention Supervisor & Geek Squad Technician
1 Year 5 Months- Trained staff on loss prevention tactics and company procedures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained compliance with regulatory standards and safety requirements.
Education
Bachelor of Arts - Criminal Justice
- 3.5 GPA
Skills
User Training
Performance analysis
Sales Support
Technical Troubleshooting
System Maintenance
Computer Diagnostics
Operational Setup
Documentation management
Languages
Spanish
Elementary
Car restoration
I am currently restoring a 1988 Mustang 5.0
Building PCs
I recently built a new i9 Desktop to work along side my network attached storage pc.
Timeline
Field Performance Specialist
Diebold Nixdorf
05.2025 - CurrentRead More
Senior Customer Service Engineer
Diebold Nixdorf
02.2007 - 05.2025Read More
ATM Supervisor
Loomis Armored US
10.2002 - 02.2007Read More
Loss Prevention Supervisor & Geek Squad Technician
Best Buy Inc
05.2001 - 10.2002Read More
Colorado State University
Bachelor of Arts from Criminal Justice
Read More