Jeffrey Ungerman
Rexburg,ID
Summary
Responsible, pro-active, and hardworking Shift Manager and key holder with 3 years in supporting management functions for a movie theater establishment. Led team of concessionist and ushers to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
2
2
years of professional experience
Work History
Shift Manager/Key Holder
Aspen Cinemas
04.2018 - 08.2020
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Exercised composure under pressure and in escalated customer service scenarios.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Cashier
Phantom Fireworks
06.2020 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Virtual Design And Construction
Brigham Young University - Idaho
Rexburg, ID04.2026
Skills
- Cash handling
- Store maintenance
- Problem solving
- Effective leadership
- Professional and Courteous
- Staff training
- Attention to detail
Accomplishments
Served a full-time (two years) Church of Jesus Christ of Latter Day Saints mission in the country of Panama.
Languages
Spanish
Full Professional
Timeline
Cashier
Phantom Fireworks
06.2020 - 07.2020
Shift Manager/Key Holder
Aspen Cinemas
04.2018 - 08.2020
Bachelor of Science - Virtual Design And Construction
Brigham Young University - Idaho