Jeffrey Ward
Newark,OH
Summary
Proven leader in sales and staff management, adept at fostering client relationships and driving sales growth. At The Toy Store, I spearheaded initiatives that significantly increased customer satisfaction and sales revenue. Skilled in CRM software and motivational techniques, my approach ensures team success and surpasses goals with innovative strategies. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
36
36
years of professional experience
Work History
Sales Manager
The Toy Store
Thornville, OH
04.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Sales Associate
RCD Sales
Pataskala, OH
05.2019 - 03.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Sales Associate
Mchugh Chrysler Dodge Jeep
Zanesville, OH
05.2014 - 05.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Personnel Craftsman
US Air Force- Dept. of Defense
Madison, WI
11.2001 - 06.2006
- Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
Personnel Manager
US Air Force- Dept. of Defense
Whiteman Air Force Base, MO
10.1999 - 11.2001
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.
- Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
- Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
- Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
- Mentored junior HR professionals as they advanced their careers in human resources management.
- Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
- Fostered positive work environment through comprehensive employee relations program.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Personnel Manager
US Air Force- Dept. of Defense
San Antonio, TX
01.1989 - 01.1996
- Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
- Instructed senior leaders on appropriate employee corrective steps.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Fostered positive work environment through comprehensive employee relations program.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Education
Associate of Applied Science - Business Management
Central Ohio Technical College
Newark, OH05.2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Positive and upbeat
- Sales strategy development
- Sales process
- Sales operation
- Goal Setting
- Sales processes
- Sales Coaching
- Lead Generation
- CRM Software
- Marketing strategy
- Salesforce
- Database Management
- Social Media Savvy
- Customer Service
- Time Management
- Decision-Making
- Goal Setting and Achievement
- Staff Training and Development
- Customer Complaint Resolution
- Inventory Management
- Document Management
- Appointment Scheduling
- Customer Order Management
- Sales Records Management
- Closing Techniques
Timeline
Sales Manager
The Toy Store
04.2021 - Current
Sales Associate
RCD Sales
05.2019 - 03.2021
Sales Associate
Mchugh Chrysler Dodge Jeep
05.2014 - 05.2019
Personnel Craftsman
US Air Force- Dept. of Defense
11.2001 - 06.2006
Personnel Manager
US Air Force- Dept. of Defense
10.1999 - 11.2001
Personnel Manager
US Air Force- Dept. of Defense
01.1989 - 01.1996
Associate of Applied Science - Business Management
Central Ohio Technical College