Jeffrey Yancey
Thomasville,GA
Summary
Detail-oriented professional skilled in customer service and POS operation. Experience in HVAC and retail environments demonstrates adaptability and strong multitasking abilities. Ready to contribute to a positive customer experience and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Publix
Dothan, AL
08.2020 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated cleaning equipment and tools effectively to meet hygiene standards.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
HVAC Technician
Jim Jimmerson’s Air Conditioning
Newton, AL
11.2023 - 09.2024
- Installed, repaired, and maintained HVAC systems to ensure optimal performance and comfort.
- Diagnosed mechanical issues using industry-standard tools, enhancing system reliability and efficiency.
- Collaborated with team members to streamline installation processes, improving workflow and reducing downtime.
- Conducted routine inspections to identify potential problems, promoting proactive maintenance strategies.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Crew Member
McDonald's Restaurant
Dothan, AL
05.2019 - 08.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained food safety standards, contributing to high-quality meal preparation.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Managed cash register operations accurately, processing transactions and handling customer inquiries effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - HVAC Technician
George C Wallace Community College
Dothan, AL05.2023
High School Diploma -
Poplar Springs High School
Poplar Springs, Fl06.2020
Skills
- Customer service
- Multitasking and organization
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- POS system operation
- Merchandise restocking
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
HVAC Technician
Jim Jimmerson’s Air Conditioning
11.2023 - 09.2024
Customer Service Cashier
Publix
08.2020 - 08.2025
Crew Member
McDonald's Restaurant
05.2019 - 08.2020
No Degree - HVAC Technician
George C Wallace Community College
High School Diploma -
Poplar Springs High School