Objective:
Accomplished traffic manager with extensive experience in personal property management, team leadership, and process optimization, seeking the role of Deputy Director at the Joint Personal Property Shipping Office North Central in Colorado Springs, CO. Committed to enhancing operational efficiency, ensuring regulatory compliance, and improving service delivery through strategic planning and cross-functional collaboration. Aiming to leverage expertise in resource management and process improvement to support the Joint Personal Property Shipping Office’s mission of providing high-quality, customer-focused support throughout the personal property movement experience with an elite team of transportation professionals.
Highly experienced Traffic Manager with over 30 years of personal property, cargo, and passenger movement operational and management experience. Currently leading a diverse team of supervisors and technicians at the Joint Personal Property Shipping Office-North Central in Colorado Springs, CO, managing operations for the enterprise support, movement support, and supplier support teams. Additionally, I have managed processes for the shipment distribution, non-temporary storage, and quality assurance teams, successfully overseeing over 71K moves annually for 52 DoD installations across 24 states and 3 countries. My team expertly manages transportation charges totaling $460M, ensuring accountability and fiscal responsibility, and underscoring our commitment to supporting the global mobility needs of service members and their families with precision and reliability. As an Accomplished Quality Assurance professional, I have extensive experience in overseeing inbound and outbound inspections, enforcing punitive actions, and reporting inspection rates to PPA HQ. I led the successful revision of the USAF tender of service violation matrix tool, streamlining the issuance of punitive actions across the enterprise. Additionally, I was hand-selected by PPA HQ to conduct a comprehensive analysis of MilMove and the Global Household Goods contractor system, identifying 99 critical vulnerabilities and providing key input for corrective action prior to contract implementation. Experienced leader prepared for senior management role with focus on strategic planning and organizational growth. Known for fostering team collaboration and driving results through effective leadership and adaptability. Strong skills in project management, decision-making, and communication. Recognized for reliability and ability to navigate changing environments.