Jeffrey Young
Knoxville,TN
Summary
Results-oriented General Manager with over 30 years of dealership experience driving revenue growth and operational efficiency. Focused on inventory management and pricing strategies that enhance vehicle turnover and reduce costs. Committed to expanding market share through community engagement and effective KPI management. Proven ability to improve sales & service performance, and customer satisfaction while developing high-performing teams.
Overview
30
30
years of professional experience
Work History
Multi Store General Manager
Lithia Motors Cdjr
Knoxville, Tennessee
04.2019 - Current
- Implemented KPI-driven sales strategies that improved department performance against targets
- Analyzed sales data to pinpoint performance gaps and introduced incentives that boosted results
- Raised dealership profile through targeted marketing and community outreach, driving measurable showroom traffic growth
- Managed daily dealership operations and resolved customer complaints to maintain high satisfaction levels
- Led daily sales training meetings that increased closing consistency and aligned team to corporate goals
- Set clear department objectives and tracked progress to enhance accountability and visibility
- Recruited and trained department managers to meet profit objectives and uphold performance standards
- Maintained a customer satisfaction index (CSI) rating above 95%
General Manager
Riverside Ford
Poteau, OK
04.2014 - 04.2018
- Managed daily dealership operations across sales, service, parts and finance to meet targets
- Increased annual vehicle sales through effective inventory controls and staff training, contributing to operational efficiency
- Designed and executed sales strategies and marketing campaigns that increased showroom traffic and revenue
- Recruited, trained, and coached staff to enhance performance and accountability, fostering a high-performing team environment
- Analyzed KPIs and financial metrics to uncover opportunities that enhanced dealership profitability
- Prepared accurate appraisals and optimized inventory acquisition to reduce average day supply and recon time
Sales, Finance Manager,Sales Manager,Gsm
Harry Robinson Pontiac, Buick, GMC
Fort Smith, Arkansas
08.1996 - 04.2014
- Collaborated with managers to resolve operational issues, enhancing dealership workflows and stakeholder satisfaction
- Developed and enforced policies that increased dealership efficiency and productivity
- Addressed customer concerns directly, improving overall client satisfaction ratings
- Led development and execution of business plans to grow dealership sales and profitability
- Streamlined loan application steps, increasing approval rates by a measurable amount
- Managed relationships with 20+ lenders, improving loan approval rates by 25%
- Trained and mentored finance staff, increasing productivity and fostering a culture of continuous improvement
- Analyzed financial reports to assess performance and guide strategic decisions
- Negotiated partnerships with local dealerships to boost referral business and leads
- Launched a digital transformation project that cut processing time by a measurable margin
- Built Excel forecasting model for monthly used-car demand to inform purchasing decisions
- Proven ability to maintain high customer satisfaction, which often translates into strong community trust and loyalty
- Negotiation, customer service, team leadership, process improvement, problem-solving, communication
Education
Greenwood
Greenwood, ARSkills
- Data Analysis, Financial Forecasting, Inventory Management, Sales Strategy, Performance Metrics, Conflict Resolution, Time Management, Customer Focus, Strategic Thinking, Creative Problem Solving, Negotiation Techniques, Team Building, Used Vehicle Strategy, Finance Operations
- Conflict Resolution
- Creative Problem Solving
- Negotiation Techniques
- Strategic Thinking
- Customer Focus
- Time Management
Courses
- Avanced Vehicle Sales & Associate Management
- NADA
- 2018-07
- Vehicle Inventory and Marketing Management
- 2017-05
- Dealership and Sales Training
- Assurant Academy
- 2014-02
- Advance Sales & Closing Training
- Joe Verde
- 2003-09
- F&I Training
- 2003-05
- Pat Ryan & Associates
- 2000-07
Personal Information
- Avanced Vehicle Sales & Associate Management
- NADA
- 2018-07
- Vehicle Inventory and Marketing Management
- 2017-05
- Dealership and Sales Training
- Assurant Academy
- 2014-02
- Advance Sales & Closing Training
- Joe Verde
- 2003-09
- F&I Training
- 2003-05
- Pat Ryan & Associates
- 2000-07
Timeline
Multi Store General Manager
Lithia Motors Cdjr
04.2019 - Current
General Manager
Riverside Ford
04.2014 - 04.2018
Sales, Finance Manager,Sales Manager,Gsm
Harry Robinson Pontiac, Buick, GMC
08.1996 - 04.2014
Greenwood