Jeffry Sanchez
Rex,GA
Summary
Dynamic Customer Service Representative with extensive experience at Walmart, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I have successfully trained new staff and improved resolution times, fostering loyalty and repeat business. Proficient in call center operations and payment processing, ensuring efficient service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Global Solutions
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Walmart
05.2021 - 10.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GASkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Global Solutions
11.2023 - Current
Customer Service Representative
Walmart
05.2021 - 10.2023
High School Diploma -
Mount Zion High School
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