Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jegan Gray

Indianapolis,IN

Summary

Experienced with Medicaid eligibility assessments and navigating complex criteria. Utilizes strong case management and client communication skills to ensure accurate determinations. Knowledge of policy compliance and effective problem-solving techniques.

Overview

3
3
years of professional experience

Work History

Dietary Aide

Lifepoint Health
04.2025 - Current
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed all food safety regulations while preparing meals for patients.
  • Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.

Eligibility Specialist

Division of Family Resources
01.2024 - Current
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
  • Collaborated with healthcare providers to understand and address common eligibility issues.
  • Negotiated payment plans for applicants with outstanding medical debts, achieving mutually beneficial arrangements that satisfied both parties'' needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
  • Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.

Administrative Assistant

Luv Lux Transportation
08.2022 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Called patients to confirm scheduled appointments day in advance.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Education

Medical Assisting

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2026

Lawrence Central High School
06-2022

Skills

    Customer service

    Scheduling and planning

    Microsoft Excel

    Invoice processing

    Information gathering and analysis

    Application processing

    Medicaid

    Policy interpretation

    Eligibility determination

    Effective communication skills

Timeline

Dietary Aide

Lifepoint Health
04.2025 - Current

Eligibility Specialist

Division of Family Resources
01.2024 - Current

Administrative Assistant

Luv Lux Transportation
08.2022 - 12.2023

Medical Assisting

Ivy Tech Community College of Indiana

Lawrence Central High School

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