Jehmes Randolph
Kansas City,Kansas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Canteen Refreshment Services
09.2009 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Route Driver
Treat America
08.2005 - 08.2009
- Improved customer satisfaction by providing timely and accurate deliveries of products.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
Route Driver
Aramark
12.2002 - 05.2005
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
Delivery Driver
Joe's Mattress Company
09.2002 - 12.2002
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
Pickup and Delivery Driver
Johnson County Heating & Cooling
05.2000 - 09.2002
- Would be tasked to pickup/ deliver ac and furnace units from distributors and deliver to residential sites
- Would help other associates in times of need or short handed with what ever assistance needed
Education
Associate of Science - Accounting And Business Management
Johnson County Community College
Overland Park, KSNo Degree - Accounting
Wright Career College
Overland Park, KS03.2004
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05.2000
Skills
- Scheduling
- Data Entry
- Complaint Resolution
- Microsoft Outlook
- Critical Thinking
- Project Management Abilities
- Follow-Up Skills
- Account Management
- Order Processing
- Customer Service
- Route Management
Timeline
Customer Service Representative
Canteen Refreshment Services
09.2009 - Current
Route Driver
Treat America
08.2005 - 08.2009
Route Driver
Aramark
12.2002 - 05.2005
Delivery Driver
Joe's Mattress Company
09.2002 - 12.2002
Pickup and Delivery Driver
Johnson County Heating & Cooling
05.2000 - 09.2002
Associate of Science - Accounting And Business Management
Johnson County Community College
No Degree - Accounting
Wright Career College
High School Diploma -
Shawnee Mission West High School
Similar Profiles
Joseph WalkerJoseph Walker
Route Sales Representative at Canteen Refreshment ServicesRoute Sales Representative at Canteen Refreshment Services
Luis HernandezLuis Hernandez
Route Driver at Canteen Refreshment ServicesRoute Driver at Canteen Refreshment Services
Adonis MartinezAdonis Martinez
Account Sales Representative at Refreshment Services PepsiAccount Sales Representative at Refreshment Services Pepsi
Madeline SierraMadeline Sierra
Lead Bartender/Server at Walk-On's Bistreaux & BarLead Bartender/Server at Walk-On's Bistreaux & Bar
Ali DowntonAli Downton
EKG Technician at AdventHealthEKG Technician at AdventHealth