Jehol Jeanniton
Wakefield,MA
Summary
High-energy hands on Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
32
32
years of professional experience
Work History
Logistics Manager
CommTank
02.2025 - Current
- Managed daily logistics and dispatch operations for 30+ field technicians, ensuring efficient routing, timely job completion, and optimal resource utilization
- Scheduled, coordinated, and adjusted service assignments to meet operational priorities, customer demand, and emergency response needs
- Monitored field productivity and job status in real time, making data-driven adjustments to improve efficiency and reduce downtime
- Ensured full compliance with DOT and OSHA regulations, company safety policies, and industry standards across all field operations
- Served as the central liaison between technicians, operations leadership, and customer service to resolve issues and maintain seamless workflow
Delivery Supervisor
Petro Home Services
01.2019 - 08.2024
- Led a team of CDL-certified propane and home heating oil delivery drivers and HVAC technicians, ensuring operational efficiency and regulatory compliance.
- Ensured adherence to HazMat, DOT, and company regulations across the district.
- Managed all supervisory duties, including interviewing, hiring, training, performance appraisals, and handling disciplinary actions in line with company policies and legal guidelines.
- Investigated workplace incidents, identified root causes, and implemented corrective actions to prevent future occurrences.
- Delivered customer service support by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Enforced safety protocols, including truck operations and proper use of personal protective equipment (PPE).
- Assisted in integrating new technology and optimizing systems to improve operational processes.
Transportation Manager
Colwen Hotel Management
03.2018 - 01.2019
- Managed shuttle services between three hotels and Logan airport
- Optimizing routes, coordinating driver schedules, and ensuring timely, reliable transportation for guests while maintaining high standards of safety and customer service.
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations.
- Direct activities related to dispatching, routing, and tracking transportation vehicles, and aircraft.
- D.O.T Compliance
Onsite Shuttle Operations Manager
Local Motion of Boston
06.2016 - 12.2017
- Supervised drivers and managed scheduling to ensure efficient daily operations.
- Ensured full compliance with D.O.T regulations and safety standards
- Led safety and training programs to promote best practices and minimize risk
- Managed accident and incident reports, investigating causes and implementing corrective actions
Operations Manager
DPV Transportation Worldwide
09.2014 - 04.2016
- Logistics/Route Planning Optimization
- Driver Training and Development: Recruit, hire, and train new employees
- D.O.T Compliance
- Driver Supervision and scheduling
- Client Relationship Management
- Fleet Management
Operations Manager
Flightcar Inc (start-up)
05.2013 - 04.2014
- Got Fightcar's Boston branch off of the grown and ran the day to day operations.
- Supervised vehicle maintenance and repairs
- Recruited, hired and trained all new employees for Customer Service and Lot attendant positions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Negotiated contracts with outside providers to minimize costs to the company and customers.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Operation's Manager
PanetTran
04.2009 - 03.2013
- Managed team of over 80 employees
- Recruited, Hired and trained new employees
- Fleet maintenance Supervisor
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Oversaw scheduling for the day-to-day activities of all transportation employees.
- Monitored and directed the daily activities of Fleet Management operations; prioritizes work to be completed.
- Oversaw fleet maintenance
Supervisor/Chauffeur/Trainer
Weldon Worldwide Transportation
03.2007 - 04.2009
- Selected and interviewed candidates for all available positions.
- Designed training modules that implemented strategic business practices and organizational behavior training concepts.
- Created testing and evaluation procedures.
Owner Operator/Chauffeur
Boston North limousine
01.2004 - 03.2007
- Provided chauffeured transportation to clients
- Recruited, hired and trained new employees
- Built relationships with key industry insiders.
Chauffeur/Trainer
Limousine Eighteen/M7
06.1997 - 01.2004
- Provided services and chauffeured transportation to clients including the likes of hight priority clients like Nathalie Cole, Senator John Kerry, the Prime minister of Greece and others.
- Trained new employees on chauffeur etiquettes, road safety and customer service techniques.
Programmer/Customer Support
MobileCom
02.1994 - 10.1997
- Provided technical support to Mobilecom Clients via phone and in person.
- Programmed and repaired Customers Paging devices.
- Software set up and/or updates.
Education
B.S - Management
Cambridge College
Cambridge, MA01-2000
Skills
- Operations management
- Supervision and training
- Knowledge of DOT and OSHA regulations
- Driver safety training programs
- Fleet maintenance supervisor
- Medical certificate tracking and enforcement
- Computer-savvy
- Complex problem solving
- Customer service expert
- Dispatch and routing operations
Timeline
Logistics Manager
CommTank
02.2025 - Current
Delivery Supervisor
Petro Home Services
01.2019 - 08.2024
Transportation Manager
Colwen Hotel Management
03.2018 - 01.2019
Onsite Shuttle Operations Manager
Local Motion of Boston
06.2016 - 12.2017
Operations Manager
DPV Transportation Worldwide
09.2014 - 04.2016
Operations Manager
Flightcar Inc (start-up)
05.2013 - 04.2014
Operation's Manager
PanetTran
04.2009 - 03.2013
Supervisor/Chauffeur/Trainer
Weldon Worldwide Transportation
03.2007 - 04.2009
Owner Operator/Chauffeur
Boston North limousine
01.2004 - 03.2007
Chauffeur/Trainer
Limousine Eighteen/M7
06.1997 - 01.2004
Programmer/Customer Support
MobileCom
02.1994 - 10.1997
B.S - Management
Cambridge College