Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
BusinessDevelopmentManager
Jeht Webster

Jeht Webster

Etters,PA

Summary

Dynamic leader with proven success in staff management and customer engagement at McDonald's. Excelled in optimizing team performance and enhancing customer satisfaction through strategic problem-solving and effective team leadership. Skilled in task delegation and achieving performance goals, contributing to significant improvements in operational efficiency and customer loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
05.2021 - 08.2024
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Toy Sales Associate

Walmart
09.2018 - 03.2019
  • Assisted in inventory management, ensuring accurate stock levels for popular items during peak seasons.
  • Completed daily tasks such as restocking shelves and updating price tags in accordance with company standards for presentation excellence.
  • Boosted customer satisfaction by providing knowledgeable and friendly assistance in selecting toys.
  • Communicated effectively with colleagues regarding shift priorities, goals, accomplishments, or concerns about the store''s performance or operations.
  • Contributed to a positive work environment by maintaining a clean, organized, and visually appealing sales floor.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Dietary Aide

Bethany Village Retirement Community
01.2016 - 09.2018
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Education

Associate of Applied Business - Music Business

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Task delegation
  • Customer engagement
  • Goals and performance

Accomplishments

  • Supervised team of 20-40 staff members.
  • Documented and resolved ice coffee not being stirred which led to customers having well stirred ice coffee.
  • Used Microsoft Excel to develop cleaning tracking spreadsheets.
  • Led multiple successful restaurant visits from corporate,

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

French
Limited Working

Timeline

Department Manager

McDonald's
05.2021 - 08.2024

Toy Sales Associate

Walmart
09.2018 - 03.2019

Dietary Aide

Bethany Village Retirement Community
01.2016 - 09.2018

Associate of Applied Business - Music Business

Harrisburg Area Community College

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Jeht Webster