Open To Work
JEHU CASTRO
Carson,United States
Summary
Results-driven Business Manager experienced in operations management and customer satisfaction. Enhances safety compliance and reduces employee accidents through effective training and team development. Drives operational efficiency and achieves sales targets with strategic logistics implementation. Committed to supporting organizational goals and delivering measurable outcomes.
Overview
26
26
years of professional experience
Work History
Business Manager
UPS
Los Angeles, CA
04.2020 - Current
- Identified customer needs and determined solutions aligning with business goals.
- Built relationships with customers to resolve issues and enhance satisfaction.
- Promoted customer service by engaging with clients to address specific needs.
- Coached staff and provided feedback to support development and align employee career goals with organizational objectives.
- Conducts performance evaluations and resolves individual and group performance issues.
- Oversees and reviews risk management and safety compliance audits.
- Implemented and maintained comprehensive Health & Safety plan to ensure workplace safety and compliance.
On-Road Supervisor
UPS
Gardena, CA
01.2013 - 03.2019
- Scheduled daily activities for sixty transportation employees, optimizing workflow and ensuring operational efficiency.
- Guided transportation drivers in overtime reduction strategies, improving workforce management and promoting better work-life balance.
- Developed safety protocols for transportation drivers, leading to a safer work environment with fewer injuries and accidents.
- Evaluated transportation drivers' performance to ensure safety and compliance.
- Conducted daily DOT pre-trip inspections according to a set checklist.
- Coordinated hands on lesson plan in order to train new transportation drivers.
- Implemented new strategies for the benefit of shipping policies.
- Achieved long and short-term sales targets.
Driver
UPS
Gardena, CA
09.2000 - 06.2013
- Delivered customer orders to homes and businesses, achieving high customer satisfaction through on-time service.
- Picked up customer loads promptly and accurately to ensure timely deliveries.
- Verified load accuracy and stability before each route to ensure safe and efficient deliveries.
- Engaged with customers and vendors to foster positive relationships and resolve inquiries effectively.
- Informed supervisor promptly about customer or delivery issues to facilitate swift resolutions.
- Led the safety team to complete seven months without injury or crash.
Education
BACHELOR OF SCIENCE - TELECOMMUNICATIONS
ITT Technical Institute
Oxnard, CA, United StatesSkills
- Operations Management
- Logistics management
- HR management
- Operational efficiency
- Training development
- Employee training
- Team leadership
- Customer service excellence
- Client-focused
- Effective communication
- Problem solving
- Conflict resolution
- Relationship building
- Computer Proficient
- Computer Proficient
Affiliations
Safety Co-Chair Committee for the UPS Company
Referrals
Referrals upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$99000/yr - $129000/yrTimeline
Business Manager
UPS
04.2020 - Current
On-Road Supervisor
UPS
01.2013 - 03.2019
Driver
UPS
09.2000 - 06.2013
BACHELOR OF SCIENCE - TELECOMMUNICATIONS
ITT Technical Institute