JEIDI GUERRERO
Overview
10
10
years of professional experience
Work History
Independent Contractor
Lyft
Houston, TX
02.2024 - 07.2025
- Generated revenue by providing excellent customer service during commute.
- Received positive feedback from the customers leading to customer retention.
Security officer
Car Squad (Closed Down)
Houston, TX
11.2021 - 02.2024
- Conducted regular patrols to identify and address potential security threats.
- Observed, reported and documented incidents.
- Utilized communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Monitored premises to ensure safety and compliance with security protocols.
- Assisted in training new security personnel on procedures.
Call Center Representative
FLVS
10.2017 - 09.2020
- Managed high-volume inbound calls while ensuring adherence to quality standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Conducted outbound calls to engage potential customers.
- Documented call interactions accurately in CRM systems to maintain detailed customer records.
- Used multiple software systems for seamless navigation during calls.
Customer Service Cashier
La Brea Bakery (Temp Agency)
Los Angeles, CA
10.2016 - 07.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Paid attention to detail while completing assignments.
Kitchen Operations Specialist
Good Samaritan Hospital Medical Center
Brockton, MA
10.2015 - 07.2016
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Prepared and served food in compliance with health and safety regulations.
- Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
- Conducted regular quality checks on food items to maintain freshness and presentation standards.
- Improved customer satisfaction by promptly delivering food orders and maintaining communication with kitchen staff.
Education
High School Diploma -
Southeastern Regional Vocational Technical High
06.2015
Skills
- Customer engagement
- Diverse skill set
- Prioritization of responsibilities
- Critical Thinking
- Effective teamwork and self-directed tasks
Languages
Spanish
Full Professional
Timeline
Independent Contractor
Lyft
02.2024 - 07.2025
Security officer
Car Squad (Closed Down)
11.2021 - 02.2024
Call Center Representative
FLVS
10.2017 - 09.2020
Customer Service Cashier
La Brea Bakery (Temp Agency)
10.2016 - 07.2017
Kitchen Operations Specialist
Good Samaritan Hospital Medical Center
10.2015 - 07.2016
High School Diploma -
Southeastern Regional Vocational Technical High