Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeidi Guerrero

Houston,TX

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Contractor

Lyft/Uber
02.2024 - 07.2025
  • Generated revenue by providing excellent customer service during commute.
  • Received positive feedback from the customers leading to customer retention.

Security officer

Car Squad (Closed Down)
11.2021 - 02.2024
  • Conducted regular patrols to identify and address potential security threats.
  • Observed, reported and documented incidents.
  • Utilized communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
  • Monitored premises to ensure safety and compliance with security protocols.
  • Assisted in training new security personnel on procedures.

Call Center Representative

FLVS
10.2017 - 09.2020
  • Managed high-volume inbound calls while ensuring adherence to quality standards.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
  • Conducted outbound calls to engage potential customers.
  • Documented call interactions accurately in CRM systems to maintain detailed customer records.
  • Used multiple software systems for seamless navigation during calls.

Kitchen Server

Adecco (Temp Agency)
10.2016 - 07.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.

Kitchen Server

Good Samaritan Hospital Medical Center
10.2015 - 07.2016
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Prepared and served food in compliance with health and safety regulations.
  • Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
  • Conducted regular quality checks on food items to maintain freshness and presentation standards.
  • Improved customer satisfaction by promptly delivering food orders and maintaining communication with kitchen staff.

Education

High School Diploma -

Southeastern Regional Vocational Technical High
South Easton, MA
06.2015

Skills

  • Customer engagement
  • Diverse skill set
  • Prioritization of responsibilities
  • Critical Thinking
  • Effective teamwork and self-directed tasks

Certification

Level Two Security

Languages

Spanish
Professional Working

Timeline

Independent Contractor

Lyft/Uber
02.2024 - 07.2025

Security officer

Car Squad (Closed Down)
11.2021 - 02.2024

Call Center Representative

FLVS
10.2017 - 09.2020

Kitchen Server

Adecco (Temp Agency)
10.2016 - 07.2017

Kitchen Server

Good Samaritan Hospital Medical Center
10.2015 - 07.2016

High School Diploma -

Southeastern Regional Vocational Technical High

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Jeidi Guerrero