Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jeishaliz Andino

Winter Haven

Summary

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Central Florida Health Care
11.2024 - Current
  • Assisted patients with inquiries, providing accurate information on services and procedures.
  • Handled incoming calls and resolved customer issues efficiently, ensuring satisfaction.
  • Documented patient interactions in electronic health record systems for accurate tracking.
  • Collaborated with healthcare team to address patient needs and enhance service delivery.

Teacher

The Vine Christian Academy
08.2023 - 08.2024
  • Developed engaging lesson plans that aligned with curriculum standards.
  • Implemented differentiated instruction to accommodate varied learning styles.
  • Evaluated student progress through assessments and provided constructive feedback.
  • Fostered a positive classroom environment encouraging student participation and collaboration.

Reentry Coordinator

Florida Technical College
01.2021 - 01.2023
  • Facilitated reentry programs connecting individuals with community resources, classes, and support services.
  • Coordinated assessments to evaluate participant needs and develop tailored reintegration plans.
  • Conducted action plans, class scheduling and personal development for participants.

Education

Bachelor of Science - Business Administration And Management

Nuc University
Kissimmee, FL
05-2023

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Active listening
  • Customer complaint resolution
  • File management
  • Customer relationship management (CRM)
  • Microsoft office suite proficiency
  • Call control
  • Database research
  • CRM software
  • Time management
  • Case management
  • Reliability and punctuality
  • Multitasking and organization
  • Adaptability and flexibility
  • Task prioritization
  • Language proficiency
  • Scheduling
  • Microsoft outlook
  • Critical thinking
  • Documentation

Accomplishments

Teacher of the year award

Certification

Teacher of the year award.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Agent

Central Florida Health Care
11.2024 - Current

Teacher

The Vine Christian Academy
08.2023 - 08.2024

Reentry Coordinator

Florida Technical College
01.2021 - 01.2023

Bachelor of Science - Business Administration And Management

Nuc University

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