Jeison Sierra
Resume
Brockton,MA
Summary
Professional Individual with Human Resources experience in recruitment, onboarding processes and conflict resolution, fostering a positive workplace culture. Recognized for enhancing employee engagement and maintaining accurate HRIS records, ensuring compliance and operational efficiency. Strong communicator with a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Language
Work History
Human Resources Generalist
WeCare365
11.2021 - 01.2026
- Handled recruiting process and new-hire orientation.
- Collaborated with payroll to complete and upload pay data, worked with managers to support proper wage and hour compliance.
- Met with staff to resolve difficult situations related to performance and conflict management .
- Provided guidance to managers and employees on payroll, FMLA and benefits.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting.
Certified Sales Associate
Charters Communications
12.2020 - 10.2021
- Provided excellent Services through the phone selling: internet, mobile phones, cable and landline phones while helping customers apply for federal discounts as well as Managing Sales Meetings.
- Increased revenue through effective upselling and cross-selling techniques.
- Exceeded sales goals through strategic prospecting and territory management.
- Mentored new Sales Associates, sharing proven strategies for success in the role.
Medical Call Center CSR
Maximus
10.2018 - 11.2019
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
High School Diploma -
Richard C. Spoto High School
Florida, United StatesBachelor of Science - Human Resource Management
Southern New Hampshire University
New Hampshire, United States 05.2001 -
Skills
HR policies implementation
Onboarding processes
Staff orientation
HRIS systems
Recruitment
Timeline
Human Resources Generalist
WeCare365
11.2021 - 01.2026
Certified Sales Associate
Charters Communications
12.2020 - 10.2021
Medical Call Center CSR
Maximus
10.2018 - 11.2019
Bachelor of Science - Human Resource Management
Southern New Hampshire University
05.2001 -
High School Diploma -
Richard C. Spoto High School