JeKalyn Rowe
Locust Grove ,VA
Summary
Dynamic Shift Manager at McDonald's Restaurant with proven expertise in accurate money handling and exceptional customer service. Skilled in decision-making and effective communication, I successfully trained new employees, enhancing team performance and resolving customer issues with professionalism. Committed to maintaining high standards and fostering a positive environment.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Locust Grove, VA
05.2022 - Current
- Oversaw cash handling procedures at the end of each shift, accurately balancing registers and preparing bank deposits as needed.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Excellent communication skills, both verbal and written.
Receptionist
Divine Nails Spa
Locust Grove, VA
05.2020 - 04.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Orange County High School
Orange, VA05.2024
Skills
- Accurate money handling
- Decision-making
- Customer service
- Verbal communication
- Professionalism and courtesy
- Listening and comprehension
Timeline
Shift Manager
McDonald's Restaurant
05.2022 - Current
Receptionist
Divine Nails Spa
05.2020 - 04.2022
High School Diploma -
Orange County High School