Jekia Brockman

• Managed collections process for overdue accounts, ensuring timely resolution and customer satisfaction.
• Developed payment plans for clients, improving collection rates through effective communication.
• Analyzed account information to identify trends, enhancing collection strategies and efficiency.
• Collaborated with cross-functional teams to streamline processes and improve client interactions.

Taking inbound and outbound calls offering SiriusXm service.

• Conducted outbound calls to promote services and generate leads.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.

• Trained new employees on store procedures and customer interaction best practices.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided exceptional customer service, ensuring satisfaction and loyalty through effective communication.