Jelaina Carter
Darrow,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Amazon. Demonstrated exceptional cash handling and problem-solving skills while fostering customer engagement and satisfaction. Proven leadership in training new hires and streamlining operations, contributing to a positive shopping experience and repeat business. Committed to maintaining high standards and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Amazon
02.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
RaceTrac
11.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Crew Member Team Leader
McDonald's
09.2023 - 08.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Set performance goals for individual team members and created reward systems and contests.
- Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
- Distributed necessary tasks and duties during each shift.
Cashier
Ralphs Grocery Store
07.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Lutcher High School
Lutcher, LA05.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Complex Problem-solving
- New hire training
- POS system operation
Certification
NCCER
CPR
Computer business
Timeline
Associate
Amazon
02.2025 - Current
Cashier
RaceTrac
11.2024 - 02.2025
Crew Member Team Leader
McDonald's
09.2023 - 08.2024
Cashier
Ralphs Grocery Store
07.2023 - 09.2023
Lutcher High School