Jelani Nicol
Chicago,IL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Shipt Shopper
Shipt
01.2021 - Current
- Managed up to 15 orders per day and over 1000 total orders with 4.90 rating score
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly, making good selections and substitutions for customers.
- Built relationships with customers and community to promote long term business growth
Bartender
Café No Sé
01.2020 - 04.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Waited on over 100 customers at bar and additional 25 at bar table area per night.
- Increased sales of company T-shirts by 33%.
- Closed out cash register with 100% accuracy and prepared cashier report/ beverage log.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Resident Advisor
University Of North Carolina - Chapel Hill
08.2019 - 01.2020
- Fostered development of relationships for over 600 residents
- Provided emotional support and counseling to residents coping with academic struggles, loss, or other personal issues
- Served "on call" for entire community between 8PM-9AM on average of once per week
- Maintained all bulletin boards and fliers with accurate, up to date, and useful information
- Developed and conducted programs on diversity, abuse, personal development, relationships, and academic performance
- Communicated effectively with campus EMS and police for various issues involving residents
- Solved grievances and complaints by collaborating with residents living together in apartments
Customer Service Associate
Lakeshore Learning Store
06.2019 - 08.2019
- Managed customer relations and customer service through daily communication and interaction
- Achieved and consistently exceeded revenue quota through product and service promotion. Achieved highest number of " Text Coupon Sign-ups" during time of employment than any associate at Lakeshore
- Informed customers about special promotions and provided detailed information for various products
- Maintained clean sales floor and straightened and faced merchandise
- Operated cash register for cash, check and credit card transactions of over 50 customers per day
- Organized warehouse and stockroom areas using ladder and pallet jacks
Education
Bachelor of Arts - Political Science, Exercise Sports Science
University of North Carolina Chapel Hill
Chapel Hill, NC05.2024
Skills
- Excellent Communication Skills
- 15 Months Sales Experience
- Cold Calling
- Sales Closing
- Customer Service
- Time Management and Planning
- Conflict Resolution
- Counseling
- Microsoft Excel
- ZennoPoster
- NewTek Tricaster Camera System
- ETC Gio Lighting console
Timeline
Shipt Shopper
Shipt
01.2021 - Current
Bartender
Café No Sé
01.2020 - 04.2020
Resident Advisor
University Of North Carolina - Chapel Hill
08.2019 - 01.2020
Customer Service Associate
Lakeshore Learning Store
06.2019 - 08.2019
Bachelor of Arts - Political Science, Exercise Sports Science
University of North Carolina Chapel Hill