Jelanii Velez
Reading,P.A
Summary
Enthusiastic customer service professional with 10 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for the effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
As a hair stylist i have led initiatives to boost client confidence through innovative hair techniques and comprehensive personal care. Targeted roles in fast-growing, trendsetting companies that prioritize customer satisfaction and artistic vision. Focused on continuous professional development within the beauty industry.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walmart
Exeter, PA
09.2022 - 08.2024
- Cashier Customer Service Self checkout
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Cashier
Giants Supermarket
Sinking Spring, PA
12.2021 - 11.2022
- Cashier Customer service self checkout
Cashier
Go Fish Farmers market
Reading, PA
01.2021 - 01.2022
- Cashier, Cook, Dish Washer, Prep
Cashier
Family Dollar
Reading, PA
11.2017 - 02.2018
- Cashier, Stocker, unloaded
Customer service Manager
Walmart
Wyomissing
06.2015 - 09.2017
- Monitoring and maintaining all front end cash levels and cash fund. Providing proper change needed for Cashiers. Consistently attending/conducting Cashier training sessions ensuring each front end Associate is knowledgeable regarding current communications/directions.
Cashier
Rainbows Inc
Temple, PA
02.2006 - 01.2007
- Cashier, Sales Associate
Cashier
Infinitos
Temple, PA
06.2005 - 01.2006
- Cashier, Dish Washer, Floor Server, Pizza maker
Education
Licence - Cosmetology
Empire Beauty School
Reading, PA05.2026
High school Diploma - General Studies
Reading High School
06.2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and coaching
- Product knowledge
- Meticulous attention to detail
- Project management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Customer Service Manager
Walmart
09.2022 - 08.2024
Cashier
Giants Supermarket
12.2021 - 11.2022
Cashier
Go Fish Farmers market
01.2021 - 01.2022
Cashier
Family Dollar
11.2017 - 02.2018
Customer service Manager
Walmart
06.2015 - 09.2017
Cashier
Rainbows Inc
02.2006 - 01.2007
Cashier
Infinitos
06.2005 - 01.2006
High school Diploma - General Studies
Reading High School
Licence - Cosmetology
Empire Beauty School