Jelaynie Diaz
Woonsocket,RI
Summary
Proven leader at Aero Trampoline Park, adept in facility management and staff supervision, enhanced sales by implementing strategic initiatives. Excelled in training and coaching, boosting team productivity and customer satisfaction. Skilled in time management and verbal communication, significantly improved operational efficiency.
Overview
3
3
years of professional experience
Work History
General Manager
Aero Trampoline Park
09.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Shift Lead Supervisor
Aero Trampoline Park
09.2021 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Trained new employees and delegated daily tasks and responsibilities.
Birthday Party Host
Aero Trampoline Park
09.2021 - Current
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as 10-70 guests.
Cashier
Aero Trampoline Park
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Court Monitor
Aero Trampoline Park
09.2021 - Current
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enhanced court efficiency by efficiently organizing and managing case files.
- Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
Assistant Manager
Aero Trampoline Park
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06.2023
Skills
- Time Management
- Training and coaching
- Staff Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Facility Management
Timeline
General Manager
Aero Trampoline Park
09.2021 - Current
Shift Lead Supervisor
Aero Trampoline Park
09.2021 - Current
Birthday Party Host
Aero Trampoline Park
09.2021 - Current
Cashier
Aero Trampoline Park
09.2021 - Current
Court Monitor
Aero Trampoline Park
09.2021 - Current
Assistant Manager
Aero Trampoline Park
09.2021 - Current
High School Diploma -
Woonsocket High School