Summary
Overview
Work History
Education
Skills
Additional Information
References
Key Skills Qualifications
Timeline
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Jelena Bogicevic

North Port,USA

Summary

Dedicated and compassionate healthcare professional with extensive experience in hospital administration, maternal-child care support, and patient registration. Seeking to contribute my expertise and commitment to excellence as part of the Mother and Baby Unit team at Sarasota Memorial Hospital.

Overview

6
6
years of professional experience

Work History

Patient Access Associate

Southlake Regional Health Center
Newmarket, Canada
06.2019 - 01.2022
  • Performed front-line registration for new and existing patients across hospital departments
  • Conducted drug profile screenings, OHIP billing, and scheduling appointments
  • Maintained accurate patient information and ensured compliance with privacy standards

Unit Clerk – Family Birthing Center

St. Joseph’s Health Centre
Toronto, Canada
03.2017 - 01.2020
  • Handled pre- and post-natal registration, admissions, and live birth Service Ontario documentation
  • Scheduled C-sections, inductions, Foley catheters, and WinRho appointments
  • Supported nursing and OB teams with chart filing, requisition faxing, and patient flow coordination
  • Worked directly with new mothers and families to ensure a smooth and welcoming experience

Customer Care Supervisor

Ontario Auto Sales
Toronto, Canada
04.2016 - 06.2019
  • Led front-desk operations, scheduled service appointments, and supported client inquiries
  • Managed administrative duties such as document faxing, test drive coordination, and billing issues

Unit Service Aide – Weekend Lead Hand

St. Joseph’s Health Centre
Toronto, Canada
03.2016 - 03.2017
  • Supervised weekend team and ensured infection control and facility cleanliness
  • Oversaw inventory, ordered medical supplies, and maintained readiness for daily operations
  • Reported and followed up on incidents to maintain a safe and effective unit environment

Education

Early Childhood Education Program -

University of Belgrade
Serbia
09.2007

ASN/BSN Nursing -

State College of Florida
Florida, USA

Mechanical Engineering - Computer Aided Drafting and Design

Polytechnic School for New Technologies
Belgrade, Serbia

Skills

  • Unit clerical support
  • Patient registration
  • Labor & Delivery
  • Family Birthing Centers
  • Newborn Admissions
  • Medical terminology
  • Confidentiality protocols
  • Hospital operations
  • Multi-tasking
  • Prioritization
  • High-pressure environments
  • Communication
  • Organizational skills
  • Customer service
  • Meditech
  • CareStream
  • Sunrise
  • WatchChild
  • McKesson
  • Microsoft Office Suite
  • Infection control standards
  • Supply management
  • Inventory management

Additional Information

Bilingual: English, Serbian, Spanish, Croatian, Bosnian, Russian, Polish, Passionate about women’s health and supporting new families, Skilled at fostering a calm, welcoming, and supportive environment for patients and coworkers

References

Available upon request

Key Skills Qualifications

  • Strong background in unit clerical support and patient registration
  • Experience in Labor & Delivery, Family Birthing Centers, and Newborn Admissions
  • Knowledgeable in medical terminology, confidentiality protocols, and hospital operations
  • Proven ability to multi-task, prioritize duties, and thrive in high-pressure environments
  • Excellent communication, organizational, and customer service skills
  • Proficient in Meditech, CareStream, Sunrise, WatchChild, McKesson, and Microsoft Office Suite
  • Familiar with infection control standards and supply/inventory management

Timeline

Patient Access Associate

Southlake Regional Health Center
06.2019 - 01.2022

Unit Clerk – Family Birthing Center

St. Joseph’s Health Centre
03.2017 - 01.2020

Customer Care Supervisor

Ontario Auto Sales
04.2016 - 06.2019

Unit Service Aide – Weekend Lead Hand

St. Joseph’s Health Centre
03.2016 - 03.2017

Early Childhood Education Program -

University of Belgrade

ASN/BSN Nursing -

State College of Florida

Mechanical Engineering - Computer Aided Drafting and Design

Polytechnic School for New Technologies

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Jelena Bogicevic