Michelle Heil
Patient Access Representative
Willmar,MN
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 98% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Access Associate
Centra Care Willmar Main
Willmar, MN
07.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Education
High School Diploma -
Anoka High School
Anoka, MN05.1992
Skills
- Team Leadership
- Patient Needs Assessment and Referral
- Gathering Information From Patients
- Caring and Empathetic
- Patient Health Information Access
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Resolving Problems
- Customer Service
- Registration and Scheduling
- Patient Contact
- Phone and Email Etiquette
- Account Updates
- Punctual and Hardworking
- Clerical and Filing Support
Timeline
Patient Access Associate
Centra Care Willmar Main
07.2020 - Current
High School Diploma -
Anoka High School
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