Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Heil

Patient Access Representative
Willmar,MN

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 98% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

2
2
years of professional experience

Work History

Patient Access Associate

Centra Care Willmar Main
Willmar, MN
07.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.

Education

High School Diploma -

Anoka High School
Anoka, MN
05.1992

Skills

  • Team Leadership
  • Patient Needs Assessment and Referral
  • Gathering Information From Patients
  • Caring and Empathetic
  • Patient Health Information Access
  • Administrative and Office Support
  • Patient Confidentiality and Data Security
  • Resolving Problems
  • Customer Service
  • Registration and Scheduling
  • Patient Contact
  • Phone and Email Etiquette
  • Account Updates
  • Punctual and Hardworking
  • Clerical and Filing Support

Timeline

Patient Access Associate

Centra Care Willmar Main
07.2020 - Current

High School Diploma -

Anoka High School
Michelle HeilPatient Access Representative