Morgan Doan
Hamilton,OH
Summary
Dedicated and meticulous administrative assistant with over 5 years of experience who excels at prioritizing, completing multiple tasks at once, and following through on project objectives. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with patients.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
McCullough-Hyde Memorial Hospital|TriHealth
Oxford, US
10.2021 - 08.2022
- Collected copayments and kept track of my finances on a daily basis
- Informed patients about treatment options and payment options
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Aided patients in completing check-in and payment forms
Medical Receptionist
Eaton Family Vision Care
Eaton, US
07.2019 - 09.2021
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Provided ample support to team members, coming up with innovative solutions to complex scheduling, conflict resolution, and medical care problems
- Updated the group's medical records and technical library to help the office run smoothly
- Was in charge of patient scheduling, check-in, check-out, and billing payments
- Responded to insurance company correspondence to confirm the patient's coverage
Customer Service Representative
Target
Hamilton, US
10.2017 - 06.2019
- Clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution
- Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating shipments and deliveries
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Used discretion and good judgment when it came to using company materials and supplies
- Provided each customer with exceptional service by listening to their concerns and answering their questions
Education
High School -
Treca Digital Academy
01.2019
Skills
- Good listening skills
- Document scanning
- Computer proficient
- Clerical support
- Professional telephone demeanor
- Patient scheduling
- Medical records management
- Patient privacy and confidentiality
- Medical office administration
- Reminder calls
- Payment collection
- Customer service
- Patient Registration
Timeline
Patient Access Associate
McCullough-Hyde Memorial Hospital|TriHealth
10.2021 - 08.2022
Medical Receptionist
Eaton Family Vision Care
07.2019 - 09.2021
Customer Service Representative
Target
10.2017 - 06.2019
High School -
Treca Digital Academy
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