Summary
Overview
Work History
Education
Skills
Timeline
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Jelena Florance

Puyallup

Summary

Dynamic and dedicated professional with extensive customer service experience at Walmart, excelling in cash handling and fostering positive customer relations. Known for strong work ethic and integrity, consistently ensuring customer satisfaction while maintaining a clean and welcoming environment. Proven ability to collaborate effectively with team members to enhance operational efficiency.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
11.2023 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bakery Worker

Golden Corral Restaurant
01.2023 - 11.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.

Hostess

Applebee's
05.2020 - 12.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Moses Lake Job Corp
Moses Lake, WA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • POS systems
  • Payment collection
  • Guest inquiries
  • ID verification

Timeline

Cashier

Walmart
11.2023 - 05.2025

Bakery Worker

Golden Corral Restaurant
01.2023 - 11.2023

Hostess

Applebee's
05.2020 - 12.2022

Moses Lake Job Corp

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