Jelena Jovic
Las Vegas,NV
Summary
Accomplished professional with many years of diverse experience in major casino. Expert dealer and people person with proven supervisory and client relations achievements. Versatile leader and team player with distinguished track record and drive to run casino operations.
Overview
21
21
years of professional experience
Work History
Dual Rate Supervisor
Boulder Station Hotel Casino
Las Vegas, NV
11.2022 - Current
- Monitored staff performance to ensure adherence to company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
Casino Table Games Dealer
santa fee
Las Vegas, NV
02.2021 - 11.2022
- Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
- Assisted customers with questions about rules or game play.
- Verified customer identification to ensure compliance with gaming regulations.
- Provided excellent customer service while interacting with players in a friendly manner.
Casino Table Games Dealer
Imperial Palace Casino
Las Vegas, NV
04.2004 - 05.2009
- Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
- Assisted customers with questions about rules or game play.
- Provided excellent customer service while interacting with players in a friendly manner.
- Performed chip exchanges for customers when requested.
- Performed functional game duties quickly by efficiently handling money and chips.
- Communicated professionally with other dealers, supervisors, and managers.
Education
Ivo Lola Robar
Skills
- Resolving Complaints
- Workplace Safety
- Greeting guests
Languages
Serbian
Professional
Timeline
Dual Rate Supervisor
Boulder Station Hotel Casino
11.2022 - Current
Casino Table Games Dealer
santa fee
02.2021 - 11.2022
Casino Table Games Dealer
Imperial Palace Casino
04.2004 - 05.2009
Ivo Lola Robar
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