Jelena Jill Mijanovic
New York,NY
Summary
Collaborative leader with dedication to partnering with diverse range of stakeholders in dynamic, fast-paced settings to increase productivity, profitability, empowerment, philanthropy, health and wellness.
Overview
17
17
years of professional experience
Work History
Client Experience Project Manager
Toppan Merrill
03.2020 - 02.2022
- Collaborated with Sales, executive stakeholders and diverse global cross-functional teams to capture customer requirements and develop services strategy for individual accounts.
- Managed compliance and print projects, including setting goals, establishing timelines, and coordinating resources to meet project objectives with 90%+ accuracy rate.
- Led and executed strategic initiatives that improved clients website's organic visibility and high-quality traffic.
- Utilized relationship management, leadership skills, and technical background to effectively communicate at all levels of organization.
- Possess strong knowledge of Securities and Exchange (SEC) best practices, including on-page optimization, technical SEO, and link building strategies.
Senior Consultant
Best Ever You
04.2010 - 02.2020
- Prioritized over 25 projects and project tasks daily, consistently meeting expectations, key milestones and deadline dates.
- Developed custom solutions based upon clients' strict requirements.
- Determined areas for improvement and implemented processes to alleviate problems.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Increased company revenue through restructuring processes and advising executives on important decisions.
Marketing Consultant & Content Manager
Astroved.com
09.2009 - 03.2010
- Conducted market research, reported on clients' competition and led marketing campaign strategy resulting in increase of 69% unique visitors.
- Developed initial best practices for social engagement, producing webinars, newsletters, white papers, video and social content increasing traffic for 2 quarters.
- Drove weekly status meetings globally, developing internal website to share progress and published weekly metrics reporting newsletter.
- Collaborated with Sales team to increase brand awareness and enhance business development by building and maintaining relationships with 22 key accounts.
- Traveled nationally and internationally to meet with customers and deliver clear company messages.
Senior Mutual Funds Project Manager
Merrill Corp.
06.2006 - 09.2008
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Manager Associate
RR Donnelley & Sons
11.2004 - 05.2005
- Directed day-to-day operations to meet performance, quality and service expectations in high pressure 24/7 Capital Markets/Transactional department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Economics & Finance
Rutgers University
NewarkMaster of Science - Acupuncture And Oriental Medicine
Tri-State College of Acupuncture
New YorkSkills
- Quality Assurance Controls
- Office Organization
- Client Relations and Retention
- Research
- MS Office Expertise (Word, Outlook, Teams, Excel, PowerPoint, SharePoint)
- Time Management
- Managing Operations and Efficiency
- Confidential Records Management
- Negotiation Expert
- Coaching and Training
Timeline
Client Experience Project Manager
Toppan Merrill
03.2020 - 02.2022
Senior Consultant
Best Ever You
04.2010 - 02.2020
Marketing Consultant & Content Manager
Astroved.com
09.2009 - 03.2010
Senior Mutual Funds Project Manager
Merrill Corp.
06.2006 - 09.2008
Manager Associate
RR Donnelley & Sons
11.2004 - 05.2005
Bachelor of Arts - Economics & Finance
Rutgers University
Master of Science - Acupuncture And Oriental Medicine
Tri-State College of Acupuncture
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