Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jeleza Jones

Park Forest,IL

Summary

Accomplished Mental Health Technician with a proven track record at Ludeman Developmental Center, enhancing patient well-being through effective crisis intervention and de-escalation techniques. Skilled in clinical documentation and multicultural competence, I significantly improved operational efficiency and patient cooperation. My approach blends rigorous safety protocols with compassionate care, driving positive outcomes in high-stress environments.

Overview

7
years of professional experience

Work History

Ludeman Developmental Center

Mental Health Technician
02.2023 - Current

Job overview

  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.

State Farm

Insurance Account Representative
03.2021 - 01.2023

Job overview

  • Implemented effective cross-selling strategies, identifying opportunities to expand existing client accounts with additional insurance products.
  • Improved operational efficiency by implementing streamlined workflows for processing policy transactions and managing account documentation.
  • Streamlined policy renewal processes for increased efficiency and improved customer retention rates.
  • Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.

Target

Assistant Store Manager
10.2017 - 03.2021

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Prairie State College
, Chicago Heights, IL

Associate Degree from Finance
09.2023

Skills

  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Multicultural Competence
  • Clinical Documentation

Timeline

Mental Health Technician

Ludeman Developmental Center
02.2023 - Current

Insurance Account Representative

State Farm
03.2021 - 01.2023

Assistant Store Manager

Target
10.2017 - 03.2021

Prairie State College

Associate Degree from Finance
Jeleza Jones