Hi, I’m
Jeleza Jones
Park Forest,IL
Summary
Accomplished Mental Health Technician with a proven track record at Ludeman Developmental Center, enhancing patient well-being through effective crisis intervention and de-escalation techniques. Skilled in clinical documentation and multicultural competence, I significantly improved operational efficiency and patient cooperation. My approach blends rigorous safety protocols with compassionate care, driving positive outcomes in high-stress environments.
Overview
7
years of professional experience
Work History
Ludeman Developmental Center
Mental Health Technician
02.2023 - Current
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
State Farm
Insurance Account Representative
03.2021 - 01.2023
Job overview
- Implemented effective cross-selling strategies, identifying opportunities to expand existing client accounts with additional insurance products.
- Improved operational efficiency by implementing streamlined workflows for processing policy transactions and managing account documentation.
- Streamlined policy renewal processes for increased efficiency and improved customer retention rates.
- Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
Target
Assistant Store Manager
10.2017 - 03.2021
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Prairie State CollegeChicago Heights, IL
Associate Degree from Finance
09.2023
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Multicultural Competence
- Clinical Documentation
Timeline
Mental Health Technician
Ludeman Developmental Center
02.2023 - Current
Insurance Account Representative
State Farm
03.2021 - 01.2023
Assistant Store Manager
Target
10.2017 - 03.2021
Prairie State College
Associate Degree from Finance
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