Jelisa Griffin
Horn Lake,MS
Summary
Experienced with cultivating and managing customer relationships in fast-paced environment. Utilizes CRM tools and communication skills to optimize lead generation and follow-up processes. Track record of building strong client rapport and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Representative
Dobbs Brothers Chevrolet
Bartlett, TN
12.2025 - Current
- Managed inbound and outbound communications, ensuring timely responses to customer inquiries.
- Utilized CRM software to track leads and follow up on potential sales opportunities.
- Assisted customers in scheduling service appointments, enhancing overall satisfaction.
- Collaborated with sales team to streamline lead qualification processes and improve conversion rates.
- Provided detailed product information to customers, fostering informed purchasing decisions.
Shift Leader, Assistant Manager, General Manager
Dunkin Donuts
Mississippi , Memphis TN
01.2017 - 2025
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on best practices for food preparation and safety standards.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Completed cash and credit card transactions accurately using POS software.
- Implemented inventory management procedures to reduce waste and improve stock accuracy.
- Led team meetings to communicate goals, address challenges, and promote a positive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
Shipping Clerk
Five Below Warehouse
Olive Branch, MS
12.2019 - 03.2021
- Operated warehouse equipment, including forklifts and pallet jacks, adhering to safety protocols.
- Managed inventory control processes to ensure accurate stock levels and timely shipments.
- Coordinated shipment schedules with transportation teams to optimize delivery efficiency.
Sales Associate, Assistant Manager
Dollar General
01.2016 - 2021
- Assisted customers with product selection and inquiries.
- Operated cash register, processed transactions accurately.
- Collaborated with team to ensure store cleanliness and safety standards.
- Restocked shelves and managed product replenishment efficiently.
- Supported promotional activities and merchandise placement strategies.
Crew Member
Wendy's
01.2019 - 01.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Cash Out Customers, and Customer Service
Pizza Hut
01.2017 - 01.2018
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Education
High school diploma -
Kirby High School
Memphis, TN05.2016
None -
Hillcrest High School
Memphis, TNSkills
- General Manager , Assistant Manager
- Food Service
- Sales Experience
- Shipping & Receiving
- CRM software
- Appointment setting
- Follow-up calls
- Performance tracking
Certification
Driver's License
Timeline
BDC Representative
Dobbs Brothers Chevrolet
12.2025 - Current
Shipping Clerk
Five Below Warehouse
12.2019 - 03.2021
Crew Member
Wendy's
01.2019 - 01.2020
Shift Leader, Assistant Manager, General Manager
Dunkin Donuts
01.2017 - 2025
Cash Out Customers, and Customer Service
Pizza Hut
01.2017 - 01.2018
Sales Associate, Assistant Manager
Dollar General
01.2016 - 2021
High school diploma -
Kirby High School
None -
Hillcrest High School